Seismic : Salesforce Operations Analyst
239 Causeway St. 3rd Fl
Boston, MA 02114

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With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the worlds top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.

SUMMARY OF POSITION:

The Salesforce Administrator will be responsible for executing the day-to-day support of our CRM platform to ensure operational stability, data integrity and user adoption.

KEY DUTIES & RESPONSIBILITIES:

  • Serve as system administrator for the Salesforce.com environment with 400+ users
  • Handle basic administrative functions including user management, reports and dashboards, data updates, account team management and other routine tasks
  • Complete regular internal system audits and prepare for Salesforce releases
  • Manage Salesforce.com tool integrations such as DiscoverOrg, SalesLoft, Marketo, email connectors
  • Complete configuration tasks as assigned, including testing, documentation & training, in sandbox environment
  • Perform quality assurance testing of various team initiatives
  • Follow established procedures for change and release management and best practices for solutions
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Assist in documenting user processes and system information, including but not limited to, Data Dictionary, field level descriptions & help text
  • Support Outside Sales, Inside Sales, Marketing, Customer Success, Operations and other teams as required
  • Participate in tools & vendor selection as required
  • Complete tasks as assigned to improve data quality and integrity

QUALIFICATIONS

  • Bachelors Degree in related field, such as Information Technology
  • Certified Salesforce.com Administrator required
  • Certified Salesforce.com Platform App Builder preferred
  • 5+ years experience as a Salesforce administrator managing core platform access, security and reporting tasks utilizing Sales Cloud as well as process automation & validation
  • Proficient in the use of Salesforce Data Loader, Workbench and Excel for data analysis & quality initiatives
  • Experience using Eclipse or other similar tool for performing impact analysis
  • Passion for data integrity and operational stability
  • Appreciation for and adherence to product lifecycle processes and governance
  • Deep understanding of Salesforce security model & role hierarchy
  • Experience supporting sales teams and processes
  • Experience managing lead lifecycle integrations between Salesforce & Marketo or other marketing automation system preferred
  • Experience with Lightning Experience preferred
  • Strong analytical and problem-solving skills
  • Detail oriented
  • Ability to independently manage tasks to completion
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
  • Exceptional verbal and written communication skills
  • Strong testing skills with ability to identify & execute appropriate depth of testing, including negative tests and integrated test scenarios
Full-time