: Salesforce Administrator (Service Cloud)
480 Pleasant St,
Watertown, MA 02472


Markforged is reinventing manufacturing so you can build anything you imagine. As the fastest-growing additive manufacturing company in the US, Markforged provides the most affordable metal and carbon fiber 3D printers on the market. Engineers, designers, and manufacturing professionals all over the world rely on Markforged products for tooling, fixtures, functional prototyping, and production parts to optimize their manufacturing operations and supply chains. Founded in 2013 and based in Watertown, MA, Markforged has about 300 employees globally and $137 million in both strategic and venture capital.

The Salesforce Administrator will be responsible for managing the day-to-day operations of the Salesforce.com (SFDC) Service Cloud. In collaboration with the Lead Salesforce Administrator, you will help define, prioritize, guide, and implement comprehensive solutions, pay down technical debt, and spearhead changes to improve the scalability of our SFDC implementation. In this role you will work closely with customer service, sales, marketing, and information technology teams.

What we look for:

  • Day-to-day maintenance, troubleshooting, and support directly for the Service cloud and Support portal for our rapidly-growing cloud Community - both on-site and in remote locations
  • Frequent communication with department stakeholders to understand ongoing departmental initiatives and priorities
  • Conduct process evaluation, data analysis and documentation of requirements for current business workflows
  • Work closely with Lead Salesforce Administrator to prioritize, design, optimize and implement processes to support business operations and enhancements
  • Help to identify and resolve errors, and enforce standards for SFDC best practices
  • Support configuration of Salesforce App Store applications and Salesforce Plug-ins

In this role you will:

  • 5+ years of experience working with SFDC as an Administrator
  • Experience configuring Service Cloud and Salesforce best practices
  • Familiarity with Supporting integrations with proprietary systems
  • Familiarity with declarative Salesforce automation tools, including Flow and Process Builder
  • Familiarity with Using Standard Objects such as Cases, Assets, Knowledge, etc.
  • Familiarity with change management and sandbox architecture
  • Excellent communication skills, written and verbal
  • Start-up experience a plus
  • Preference for experience with Partner Portal, Marketo and Sage

Why Markforged?

Help us reinvent manufacturing.

We are reinventing manufacturing so that engineers can build anything they imagine.

We are one team that wins together!

You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.

Perks & Benefits

We offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!

Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employees skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.

To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.