Dynatrace: Salesforce Administrator
601 Trapelo Road,
Waltham, MA 02451

Employee Testimonials

Jessica - Product Specialist
Dynatrace Testimonial

Video

Dynatrace is a rapidly evolving and growing business that is dominating the application performance management industry. Our business applications team is a critical component in driving business optimizations that will allow us to continue scaling the business effectively. We are looking for energetic business savvy people that can get stuff done to join our team. We are in search of a Salesforce Administrator to join our business systems team. Our technology footprint includes cloud business applications; such as Salesforce.com, Marketo, and NetSuite.


The Salesforce Admin is a hands-on member of the team and will focus on providing front line support to our business application end-user community across the organization, including marketing, sales, renewals, finance, and services groups. In addition to front line support responsibilities, the analyst will perform basic Salesforce.com administration functions and assist in quality assurance testing to support the business analyst team. The role requires a high degree of interaction with multiple levels within the organization. Candidates must possess strong interpersonal and communications skills coupled with an understanding of business processes and systems in product lifecycle operations.


Responsibilities

  • Manage global Salesforce.com business application across Sales, Marketing, Finance and other organizations by resolving tickets in help desk support queue, treating logged issues, and coordinating escalations as necessary.
  • Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.
  • Create and manage all aspects of users security; profiles, roles, permissions, and sharing rules.
  • Assist users in creating self-service reports.
  • Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
  • Provide quality assurance testing of business applications and reports on as needed basis.

Qualifications

  • High school diploma required, Bachelors degree preferred.
  • 1+ years of experience delivering Salesforce application technical services (custom objects & fields, workflow and validation rules, page layouts, reports & dashboards)
  • Experience with Salesforce CPQ preferred.
  • Experience with data tools like Data Loader and Demand Tools preferred
  • Experience in supporting 1,500+ SFDC users preferred
  • Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities.
  • Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.
  • Possess an understanding of commercial sales processes; demand generation, lead, opportunity, contract, sales order and booking management
  • Experience with data management with focus on attention to detail.
  • Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency
  • Ability to effectively juggle multiple tasks at the same time.


Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. Thats why many of the worlds largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement.


Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Full-time

Employee Testimonials

Jessica - Product Specialist
Jessica Eurich
Product Specialist

Being a part of the Dynatrace team means working toward success together.

Dynatrace Testimonial
Molly Rossman
Consultant

Everyone I've met at Dynatrace encourages learning and sharing the 'glory'.  I feel equal here.

Matt Weick
Regional Sales VP

Being a ‘Dynatracer’ means that you’re part of a core team that is on a mission. The mission is to deliver perfect software experiences. And it is up to us to accomplish this mission because everyone deserves to experience digital evolution at the fastest speed possible. This goes for our customers who will save time by having access to better performance data faster. It goes for our customer’s customers who will have flawless experiences with the applications that enable them to do their banking, manage their healthcare, coordinate flights, communicate with their children, share ideas, buy good and services and everything else people can do in the modern world of technology. And it goes for us as well, the Dynatracers, who find meaning in the work whether it’s engineering, marketing, finance or sales – we all play a critical role in the overall success of the mission. I became a Dynatracer many years ago. And having experienced the impact that the recent launch of the new Dynatrace software intelligence platform has had on our company, our customers and the markets we serve has been astonishing! My role in sales keeps me close to our customers, partners and end users and I can tell you that without exception we are doing good work. I am grateful for the opportunity to be a part of a company that’s making a difference.

Brenda Menard
Sales Enablement Manager

I’ve been a Dynatracer for a handful of years and have often been asked what makes me stay. While there are any number of reasons, at the top of the list are the people across this company who exude passion, integrity, optimism and as a collective group, make you want to elevate your game. In order to reinvent an industry, you need to build the best team, and Dynatracers share a common mission in building a company that is the best at what it does! Other reasons include what sets Dynatrace apart from other companies; We don’t follow the pack, we lead; We put customers first; We care about innovation. As a Sales Enablement Manager, I am a part of a tremendous opportunity to build a world-class sales organization, working closely with multiple internal teams to help our World-Wide sales organization become as productive and successful as possible. I feel fortunate to be able to contribute, learn, grow, and laugh daily, and to be a part of an incredibility unique and valuable experience.

Trevor Ealy
Services Director

Working within the Services organization at Dynatrace I get to work daily with our world-class technology and consultants at some of the largest and most well-known companies on the planet. With a 212 attitude as our foundation, I’m constantly impressed and motivated by the innovation, drive, and talent that I’m surrounded with. As a company, Dynatrace is the rare mixture of an established market leader with the growth and culture of a startup. I have had the opportunity to grow my career within the Services organization at Dynatrace starting as a consultant and through various leadership roles and have collected the scars, stories, and friendships that come with that journey. I’ve enjoyed every minute of the ride and can’t wait for what comes next.

Kevin Clemente
Consultant

PDP for me was meeting people from all over the world, developing my technical skills as well as making friends for life. Since graduating PDP, it's been a joy to see my customers thrilled with the work I do for them, whilst giving me the confidence I need to be an expert in all that I do.

Eliana Aguiar
LATAM HR Manager

I am really proud to be part of Dynatrace team. Not only because we are a market leader and support our customers worldwide to be more successful with our awesome technology. But mainly because we truly are a global company, meaning that we effectively work with our colleagues of NORAM, LATAM, Europe and APAC all the time. Being in contact with all these people is a great opportunity to learn, exchange experiences and grow in personal and professional terms. This is what I mostly value! Dynatrace has good people and we matter! Also, as an innovative company, Dynatrace provides great technology to its employees, allowing us to telework. This possibility of teleworking allows me to be more productive and to have a great balance between work and personal life. I really appreciate it!