CyberArk: Salesforce Administrator

CyberArk Software is seeking an enthusiastic, detail-oriented Salesforce Administrator. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Responsibilities:

  • Project owner for all project activities from project inception to completion, including but not limited to Resources Management, Time Management, Cost Management, Scope Management, Risk Management, Quality Management, Communication Management, Change Management, and Stakeholders Management
  • Act as primary point of contact for the client in all project phases. Facilitate internal and external communications.  Ensure thorough communications among all project stakeholders
  • Develop, manage, execute, update, and monitor project plans and timelines until project closure
  • Gather, document, and analyze client's business objectives and needs, and translate them into definite project requirements, use cases, and success criteria. Manage scope changes with clients if necessary
  • Provide scheduled and timely status reports and facilitate project meetings for clients, stakeholders, and CyberArk resources
  • Monitor project progress and take the appropriate actions to ensure projects are completed on-time and on-budget. Drive all project related escalations to satisfactory resolution. Facilitate resolution of issues, conflicts, and roadblocks
  • Help maintain customer relationships and identify opportunities for growth
  • Ensure that the quality of CyberArk services being provided will meet client’s and CyberArk’s high quality standards
  • Collaborate with Security Services management team to assess quality of services delivered, conduct project lesson learned reviews, and contribute to continuous improvements, development activities, and internal runbooks
  • Collaborate with other CyberArk departments to ensure coordination and completion of additional Security Services project management related tasks
  • Up to 30% nationwide travel

Qualifications:

  • BA in business/industrial engineering specializing in information systems (or equivalent) – An advantage
  • Strong business processes analysis skills
  • Deep understanding of the following business processes and related enterprise-level applications: Sales & Marketing (a must); Finance, PS & Customer Support (an advantage)
  • Over 2 years of proven hands-on salesforce administration experience – a Must
  • 2-3 year of proven project management experience, in the area of information system – a Must
  • Proven experience in data extraction, manipulation and loading
  • Proven experience in Salesforce developments – an advantage

Skills and Knowledge:

  • Experience with, and knowledge of, project management methodologies
  • Troubleshooting skills
  • Highly organized, motivated and creative
  • Multi-tasking capabilities
  • Technical understanding and ability to learn
  • Ability to collaborate with global team
  • Positive customer facing attitude
  • Excellent inter-personal skills
  • Ability for small code changes – advantage
Full-time

Why We Work Here

Casey Mandrioli
Inside Sales Representative

“Working at CyberArk is great because it is such a friendly environment.  Everybody knows one another and is supportive of the whole CyberArk team.  I always know that I have so many people that can help and teach me and that all want me to succeed.  CyberArk is a fun place to work because everyone truly enjoys working here.”

Ethan Ben-Joseph
Security Consultant

“The greatest asset that CyberArk offers as an employer is its bold culture that focuses on teamwork and providing incredible service to CyberArk customers across the globe. No matter the challenge, we work confidently every day knowing that we have amazing teammates always ready to jump in with their expertise and experience.”

Dganit Keidar
Software Engineer, R&D

“Being a CyberArker is awesome. You feel it in the great atmosphere that "runs down the corridors". You feel it in the company's high commitment to professionalism. You feel it, because you've got amazing co-workers and you feel the unique "DNA" of CyberArk, that makes it so very special.”

Lavi Lazarovitz
Cybersecurity Researcher

“I work at CyberArk because I believe that if you do something, be the best at it, and CyberArk is the best when it comes to cybersecurity. CyberArk allows you to bring your ideas to life and learn something new from your peers on a daily basis. CyberArk is built on the idea that people are your greatest asset and you can feel the strong culture on a daily basis.”