: Sales Operations & Contracting Associate
311 Arsenal Street
Watertown, MA 02472

Employee Testimonials

Office Tour Photos


We are looking for a Sales Operations and Contract Associate to join our Sales Operations team within our Finance division. The Sales Operations & Contract Associate will provide support to the Sales and Customer Success teams by developing and processing athenahealth contracts. The Associate will also focus on operational improvements and creating processes to streamline and scale the Sales Operations workflow.

You are an adaptable, highly motivated individual looking to showcase your operational and contracting expertise in an exceedingly fast paced environment. You enjoy learning and collaborating.

The Team: Our Sales Operations group is a team of 25 within our Accounting function. With over 160,000 (and climbing) providers on our network, this team works hand in hand with our Sales teams to put contracts in place to bring new providers onto our network.

Job Responsibilities

  • Assist in the creation of proposals and contracts, as well as, processing fully executed agreements.

  • Review contracts for completeness and ensure they comply with SOC1 guidelines and are prepared for countersignature by authorized individuals.

  • Ensure bookings, quota and annual revenue implemented (ARI) are correct according to the contract and company policy.

  • Follow up with the appropriate individuals to ensure contracts are received from the client in a timely fashion.

  • Triage requests to and from internal stakeholders. Review requests for discounts, custom pricing and promotional offers. Ensure approvals are in place to accept pricing and operational exceptions, coordinating with Legal, Finance and the business as needed.

  • Continually monitor accuracy of the data in the CRM through daily, weekly and monthly report reviews.

  • Support the client re-repricing and billing initiatives through generating proposals & contracts, as well as, reviewing existing client data.

  • Process termination letters and ensure attrition calculation is accurate and completed on time.

  • Manage the offboarding process for assigned clients.

  • Continually monitor accuracy of the existing client data in the CRM through daily, weekly, and monthly report reviews.

  • Identify opportunities to improve productivity for Sales, Customer Success Mangers and Sales Ops. Document and implement improved processes, leveraging automation whenever possible

  • Maintain and develop process documentation for operational improvements, new services, etc. and develop standard operating rhythm to utilize and monitor accuracy.

  • Other duties as assigned by Manager, Sales Operations and Contracting.

Typical Qualifications

  • Bachelors Degree

  • 2-3 years experience in a contracting or Sales Operations role

  • Experience with Microsoft Office Suite

  • Experience with SalesForce preferred

  • Proven and effective communication skills

  • Maniacal attention to detail

  • Ability to work independently as well as part of a team

  • Capability and flexibility to work in a fast paced, deadline driven environment

  • Enthusiastic team player and ability to maintain sense of humor in stressful situations

About athenahealth

  • Our Purpose: To unleash our collective potential to transform healthcare.

  • Our Location: This role is based in Watertown, MA, just a few miles outside of Boston. Watertown is our Global Headquarters and our campus, the Arsenal on the Charles, is home to a number of restaurants, a local gym and large outdoor space. This office also has a cafeteria, coffee caf and food trucks that rotate every day.

  • Our Culture: If youre curious, passionate and want to connect with work that matters, youve come to the right place. At athenahealth, our employees (or athenistas) are committed to making healthcare smarter. At the heart of athenahealth's culture is unconditional positive regard for one another, our customers, their patients and our community. We take time to celebrate diversity and our accomplishments, and strive to be powerfully relevant and refreshingly candid in everything we do.

  • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support (We were named one of the 2018 Best Workplaces for Commuters!), collaborative workspaces and dog-friendly offices - just to name a few.


Employee Testimonials

Olivia Adams
Lead Member Of Technical Staff

“I enjoy working at athenahealth because I am making something that matters.  My passion isn’t writing code - it’s what writing code enables me to do, which is make something for other people.  And there’s no nobler cause than healthcare.”


Sherry Cheuk
Product Operations Manager

“athenahealth has a mission to transform healthcare, which is something I really admire.  Every company out there is trying to grow, but I think our focus on making an impact and delivering value is really powerful.  Our work is about improving people’s lives.”