CarGurus: Sales Operations Analyst

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

The CarGurus Sales Operations team is looking for a Sales Operations Associate to support the growing sales organization and its daily sales activities. 2020 will be a pivotal year for our Sales Operations team as we recently launched a whole-sale upgrade of our Salesforce and billing software. We are looking for a self-starter with an investigative mindset, and excellent organization and communication skills. The ideal candidate enjoys working in a fast-paced environment and collaborating cross-functionally.

What You'll Do:

Sales Operations Associate

Provide front line support to sales and service organization by solving issues with order management and navigating internal processes to generate and book orders.

  • Manage HelpDesk queue to ensure requests are efficiently moving through internal processes; proactively communicate status updates to enable our sales team to focus on selling
  • Provide SFDC training when needed to educate sales team on new processes and best practices
  • Leverage knowledge of existing process structure to identify common issues & trends to develop proactive solutions
  • Ability to identify quote-to-cash process bottlenecks through analysis of day to day work
  • Complete ad hoc projects, reporting and analysis as required

Who you are:

  • 1-3 years of experience in dispute resolution, sales operations, or internal/external customer support
  • Demonstrated SFDC and Microsoft Excel proficiency
  • Possess analytic, problem resolution, and communication skills
  • Strong organizational skills and attention to detail
  • Excellent communication skills, written and verbal
  • Self-starter and able to work independently
  • Fast learner, eager to figure things out on your own
  • Car dealership market experience is a plus

CarGurus Culture:

At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, were nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, were as committed as ever to cultivating the culture that got us here.

In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If youd like to learn more, please visit our careers page.

Full-time

Employee Testimonials

Vanessa De Gennaro CarGurus
Vanessa De Gennaro
Engineering Director

I love how supportive people are of testing new ideas. Some are successful and some aren’t. Either way, we learn and the learning is what’s important.

Charles Talbot CarGurus
Charles Talbot
Senior UI/UX Engineer

When building products, we’re empowered to take ownership and innovate. Our dev process is rooted in transparent communication, and we each take an active part in determining our own path within the team.

Michelle DiPasquale CarGurus
Michelle DiPasquale
Product Manager

On the international team, we conduct consumer studies to uncover areas where we can provide the customer with more transparency. Then, we quickly turn those insights into solutions through prototyping, testing, and rapid iteration.

Mathew Reiss CarGurus
Mathew Reiss
SEO Product Management Head

Whether we’re seeing how a copy change impacts organic traffic or testing a new way of loading code, it feels great knowing that we’re making a historically painful process—shopping for a new car—that much better.

Joe Burke CarGurus
Joe Burke
Senior Manager of Dealer Relations

The CarGurus sales floor has the most team-first culture of any I’ve sat on during my 13 years in the business, and the product truly sells itself.

Caroline McGuire CarGurus
Caroline McGuire
Business Development Representative

The perks here can’t be beat. Where else do you get free lunch every day, a free gym membership, AND a subsidized T-pass? That’s on top of a fully stocked kitchen, and beer and wine on tap.