Job Post

Researcher, UX Research

400 1st Avenue
Needham, MA 02494

TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions.

TripAdvisors growing Research team seeks an experienced researcher to work directly on projects that impact the companys key product initiatives. The Research team partners with the TripAdvisor Experiences & Vacation Rentals product team to deliver impactful research insights. Research projects range from exploratory to evaluative, from surveys to usability testing.

For this position, we are looking for a UX Researcher with 3-5 years of applied qualitative and quantitative research experience in a professional setting. Responsibilities include designing and executing on product research studies, such as concept testing, measuring brand impact of product designs, usability studies, surveys, and click-tests/other fast forms of user feedback, as well as analyzing data, and reporting/sharing findings in clear and compelling ways. The right candidate will be experienced in research methods, such as in-depth interviewing and usability testing, experienced with designing surveys and basic survey analysis, passionate about research and travel, comfortable in a fast-moving organization, and excited to collaborate with the TripAdvisor Experiences & Vacation Rentals team.

Specific responsibilities include:

  • Define product research strategy and manage projects across a variety of methodologies

  • Identify and optimize key opportunities to develop user insights and influence customer behavior to drive towards TripAdvisors goals

  • Design and conduct qualitative studies, including unmoderated and moderated usability studies, focus groups etc.), analyze data, and report findings and actionable insights

  • Design and field surveys, analyze data, and report findings

  • Maintain ongoing research initiatives, including projects with external research vendors

  • Communicate research findings internally in clear and compelling ways

  • Work cross-functionally with brand marketing, product design, and product management

Hiring requirements:

  • Minimum BA/BS degree in psychology, communication, statistics or other related field

  • Advanced degree in HCI or other behavioral or social sciences desired

  • 3-5 years of professional user research experience

  • Extensive experience with qualitative research methods

  • Understanding of quantitative research methods (e.g. surveying) and basic statistics

  • Detail-oriented, yet able to see the big picture and identify actionable insights from research

  • Ability to manage multiple projects simultaneously

  • Ability to present clear, actionable results to different types of audiences

  • Ability to ask, and answer, meaningful and impactful questions

  • Clear communicator


Category: Marketing

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