: Renewals Specialist
450 Artisan Way
Somerville, MA 02145

Employee Testimonials

Christina Lowe SmartBear
Martin Loewinger SmartBear

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Think Bigger. Build Smarter. Create Great Software.
 
SmartBear helps the worlds most recognized companies develop the worlds best applications. SmartBear has played a role in the ride you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. SmartBear's award-winning suite of testing software enables organizations to meet frequent release deadlines without sacrificing software quality, all while reducing testing costs. Additionally, our award-winning collaboration software helps development, testing and management teams work together to produce high quality software elevating a business ability to communicate and complete objectives more efficiently. 

Renewals Specialist

As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers, acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion.

The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.

Responsibilities

  • Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value.
  • Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities.
  • Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio.
  • Monitor and report customers product experiences and provide consultation and recommendations to improve performance and success.

Key Skills

  • Strong customer-focus and service orientation.
  • Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
  • Ability to consult with customers remotely or onsite (if needed) at the business operation and technical levels.
  • Ability to accomplish results working through others.
  • Hands on, individual contributor and collaborative team player.
  • Excellent written and oral communication skills, including presentation skills.
  • Strong analytical and problem-solving abilities.

Requirements

  • 1-2 years of experience in a customer facing role
  • Bachelors degree
  • Sales, account management or customer success experience, especially in software, a plus

About SmartBear
At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use and will use. Whether its TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, theyre easy to try, easy to buy, and easy to integrate. Were used by 15 million developers, testers, and operations engineers at 24,000+ organizations including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever youre going, well help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
Full-time

Employee Testimonials

Christina Lowe SmartBear
Christina Lowe
SmartBear Partner Marketing Manager

“SmartBear is a fantastic place to grow and develop your career. I have not only expanded my role in marketing but also started to build a team. I look forward to many future challenges and successes at SmartBear.” 

Martin Loewinger SmartBear
Martin Loewinger
Director of SaaS Operations

"I can honestly say that I love coming into work every single day. Each day brings on a new challenge at SmartBear, which something I always wanted to find in a company. You are made to feel welcomed, and empowered to do the right thing. We have a world class team, creating, supporting and selling cutting edge software products. Our Leadership has laid out a clear vision for us, and we all know what we need to do take SmartBear to the next level. I am lucky to have found such a great company to work for!"

Kim Wood SmartBear
Kim Wood
IT Manager

"I love the universality of the SmartBear culture. As a ‘travelling SmartBear’ I value the fact that no matter what office I am in, I feel at "home." While each office has its own unique look and vibe, there is something palpably the same – employees eagerly engaged in the pursuit of a common goal, enjoying the ride."