Job Post

Renewal Specialist

ETQ
700 District Ave
Burlington, MA 01803

ETQ is the leader in Quality and Environmental Health and Safety Management Software Solutions in the industry.  ETQ is the preferred solution for Fortune 100 companies and startup companies alike. We work with some of the largest brands in the world.  ETQ is a proud TCV company, TCV partners with CEOs and founders of public and private growth-stage technology companies as they strive to achieve market leadership. ETQ is a rapidly growing startup building the best in brand quality and environmental health and safety management software solutions in the industry. ETQ helps business owners operate more efficiently and connect with their customer base in new and innovative ways.  

Who are our employees

At ETQ, it is all about our employees!  Our employees are encouraged to think big and collaborate every day. We ensure that each employee is not only aware of our strategic vision; they are a part of it. This is because we know that our employees are critical components of ETQ's ever-growing success.

Who we are looking for

The Renewals Specialist is responsible for managing and securing all aspects of EtQ’s annual renewals for our On-Premise and SaaS customer base.  This critical role is focused on driving a high percentage of on-time renewals by creating and delivering quotes, handling discussions and negotiations, updating customer records, and teaming with internal stakeholders.  The Renewals Specialist will be highly responsive, detail-oriented, and a natural problem-solver. They are able to handle objections and questions, and provide consultative advice to customers on maximizing value from their EtQ solutions.

What to expect

  • Manage Customer Technical Support and Maintenance Renewals
  • Research and review purchase history and agreements, update systems, and generate quotes for upcoming renewals
  • Work directly with customers to provide renewal pricing and secure on-time renewal commitment
  • Independently handle pricing discussions and negotiations with customers to drive a high retention rate while protecting renewal contract values
  • Align and keep internal stakeholders informed of renewal status and customer needs
  • Process renewal orders and keep systems accurate and up to date
  • Identify risks and trends and work with internal teams on proactively creating counter-strategies
  • Be able to articulate (in writing and over phone) convincing value-proposition to motivate renewal of contract
  • Identify upsell opportunities with existing customers through analyzing usage trends, support experience, and through direct discussions
  • Stay informed on latest offerings and options for customers who want to expand or reduce their contracts with EtQ​ 

What you need to succeed

  • Strong phone contact handling skills and active listening
  • Proficient in writing and communication skills
  • Ability to manage time effectively and prioritize in fast-paced environment
  • Strong organizational skills, including the ability to manage multiple tasks, projects, and multiple systems
  • Works well independently and as part of a team working towards shared goals
  • Comfort with handling customer questions and negotiations
  • Ability to think outside the box and problem solve
  • Detail-oriented, with high attention to details without losing speed and agility
  • Proficient in Microsoft Excel
  • Salesforce and Quickbooks experience is a plus

EEO/AA M/F/V/H

Category: Customer Success
Full-time

See What It's Like To Work Here

ETQ develops and markets ETQ Reliance quality management software, a SaaS application that manages quality and compliance programs across the enterprise.

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