Renewal Ops Manager

About CyberArk:

CyberArk, the global leader in privileged access management, helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the world, CyberArk consistently sets the bar driving innovation and helping our customers stay one step ahead of attackers.

Job Description:

In this critical, high-impact role you will be responsible for all operational aspects of CyberArks growing renewals business. Core focus areas include improving operational rigor and processes, optimizing our forecast rhythm, and driving change management across the global Renewals team. You will ensure the Renewal team has a strong handshake with Sales, Customer Success and other members of our internal/ecosystem as we deliver customer value. You will report to the Director of Customer Success Operations and work closely with the VP of Customer Success, Manager of Renewal Sales, front-line Sales and Customer Success reps, Global Revenue Operations team members, and other functions such as Finance, IT and Legal.

Responsibilities:

• Define, manage, and improve core renewals processes and procedures including forecasting, renewals team workflow/processes, and commercial practices.

• Lead the annual renewals planning process, including annual renewal/churn goals, strategic and operational priorities, and capacity/budget plans.

• Ensure data quality by managing clean-up projects and reporting on adherence to data standards and processes.

• Develop and maintain a Renewal operating scorecard to ensure ongoing visibility and key stakeholder alignment on changes throughout the year.

• Update and manage reports and dashboards for renewals specialists and manager.

• Work with cross-functional operations teams and lines of business to standardize best practices and achieve operational efficiency/standardization.

Requirements:

• Bachelors 5+ years of proven success in Enterprise B2B Industry, operational roles related to renewals in a recurring revenue model

• Strong reporting and analytics, troubleshooting, problem-solving, and project management skills

• Strong quantitative skills and highly proficient in Excel, PowerPoint, Salesforce.com

• Ability to multi-task and to work in a dynamic, fast-changing entrepreneurial environment

• Experience in subscription or contract-based recurring revenue environment highly preferred

• Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency

• Ability to adapt quickly to changing priorities

• A smart, bold but humble attitude to work collaboratively with CyberArkers across the organization.

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArks recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArks property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.