Toast: Remote Implementation Engineer
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Description Summary
Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toasts restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful. We are looking for candidates that have passion for mobile technology, experience in the restaurant industry, can communicate effectively, and are creative problem solvers. We move fast and have a lot of opportunity for career growth, so if youre passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business across the US and internationally.

What you will do:

  • Support and cultivate a positive experience for the customer through the entire project process from implementation and installation to go-live remotely via phone and email
  • Lead intro calls with customers to outline process and reiterate/set/review expectations
  • Manage and track day-to-day logistics using internal tools including Salesforce and Google Drive, continuously moving toward project milestones
  • Keep customers on track with timelines of necessary tasks, status updates and meetings
  • Guide customers through the remote installation process of Toast POS systems remotely, including hardware and network installation and set-up
  • Maintain timely and complete documentation of all daily and project work, using standard methods and procedures
  • Perform troubleshooting and analysis of POS and associated backend systems
  • Consult with customers and project stakeholders regarding their operations in order to optimize their POS configuration to meet their business needs.
  • Collaborate with other technical staff in the testing of new software and POS technologies
  • Keep current with relevant technologies and maintain selected technical certifications
  • Apply knowledge of business and technology to identify opportunities for process improvements

Do you have the right ingredients?

  • Committed to customer success and willing to go the extra mile to delight Toast customers
  • Resourceful self and time management
  • Excellent communication skills and ability to communicate with customers over the phone and in written communication.
  • 1-3 years of restaurant industry experience highly desired
  • Familiarity with networking concepts and hardware
  • Demonstrates attention to detail and strong organization skills
  • Ability to problem solve / troubleshoot in a timely manner, evaluating challenges and using resources to propose technical solutions or alternatives based on the customer needs
  • Adaptable to the ever changing circumstances of working with restaurants
  • Strong work ethic and professionalism during challenging situations.
  • Experience with Salesforce or other CRM preferred
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"