: Program Delivery Manager
60 Wells Avenue
Newton, MA 02459

Employee Testimonials

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About CyberArk:

CyberArk, the global leader in privileged access management, helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the world, CyberArk consistently sets the bar driving innovation and helping our customers stay one step ahead of attackers.

Job Summary:

The primary responsibility of the Program Delivery Manager is to deliver successful best-in-class CyberArk programs and success plans for customers and partners. In performing this responsibility, the Program Delivery Manager will align program scope for each project with collected requirements, use cases, and success criteria. Design a success plan, and manage the program and resources to successful execution, while ensuring the highest degree of customer satisfaction and quality standards. The Program Delivery Manager will be assigned with multiple simultaneous programs and projects in various countries, with focus in the North, Central and South America (Americas) region. This position requires up to 50% travel. The Program Delivery Manager will report to Manager of Program Delivery Management team.

Responsibilities:

  • Program owner for all service delivery program activities from program inception to completion, including but not limited to resources management, time management, cost management, scope management, risk management, quality management, communication management, change management, and stakeholders management
  • Act as primary point of contact for the client in all program phases. Facilitate internal and external communications. Ensure thorough communications among all program stakeholders
  • Advise clients best practices in Privilege Access Security (PAS) Program Delivery Management, CyberArk Blueprint planning and PAS program development and maturity
  • Develop, manage, execute, update, and monitor program plans and timelines until program closure
  • Gather, document, and analyze client's business objectives and needs, and translate them into definite program requirements, use cases, and success criteria. Manage scope changes with clients if necessary
  • Provide scheduled and timely status reports and facilitate program meetings for clients, stakeholders, and CyberArk resources
  • Monitor program progress and take the appropriate actions to ensure the program is completed on-time and on-budget. Drive all program related escalations to satisfactory resolution. Facilitate resolution of issues, conflicts, and roadblocks
  • Help maintain and enhance customer relationships and identify opportunities for growth
  • Ensure that the quality of CyberArk services being provided will meet clients and CyberArks high-quality standards
  • Collaborate with Security Services management team to assess quality of services delivered, conduct program lesson learned reviews, and contribute to continuous improvements, development activities, and internal runbooks
  • Collaborate with other CyberArk departments to ensure coordination and completion of additional Security Services Program Delivery Management related tasks
  • Up to 50% travel

Qualifications:

  • Bachelors degree in technology, Computer Science, or equivalent field
  • 3 or more years of experience in managing technical and enterprise-level programs/projects
  • Certification in Project Management Professional (PMP) preferred
  • Knowledge of basic information technology and cyber security concepts
  • Experience working with Microsoft Project, Microsoft Excel, and any other enterprise-level program/project management software
  • Experience working in information security industry preferred

Desired Skills:

  • Exceptional verbal and written communications and presentation skills; ability to communicate technical terms to different target audiences and work effectively with internal and external stakeholders
  • Excellent program/project management skills and demonstrate familiarity with PMI standards. Ability to translate customer business requirements into successful implementations of enterprise-level solutions
  • Excellent client relationship management and interpersonal skills. Ability to develop and maintain positive customer relationships and high customer satisfaction. Must have the ability to work with customers professionally and in harmony while resolving any issues efficiently and effectively
  • Strong organizational skills. Ability to prioritize and manage workflows, programs, projects, and deadlines effectively and timely. Experienced managing multiple and concurrent programs with shifting priorities, demands, and timelines
  • Demonstrate leadership by proactively engaging cross functional team members, processes, and technologies. Willingness to participate in, and provide feedback to new initiatives
  • Proven ability to assist the sales process by proactively identifying opportunities and coordinating next actions between the customer and the sales team
  • A focus on execution with the ability to work independently and initiating administrative improvements; needs limited guidance from supervisor

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Full-time

Employee Testimonials

Casey Mandrioli
Inside Sales Representative

“Working at CyberArk is great because it is such a friendly environment.  Everybody knows one another and is supportive of the whole CyberArk team.  I always know that I have so many people that can help and teach me and that all want me to succeed.  CyberArk is a fun place to work because everyone truly enjoys working here.”

Ethan Ben-Joseph
Security Consultant

“The greatest asset that CyberArk offers as an employer is its bold culture that focuses on teamwork and providing incredible service to CyberArk customers across the globe. No matter the challenge, we work confidently every day knowing that we have amazing teammates always ready to jump in with their expertise and experience.”

Dganit Keidar
Software Engineer, R&D

“Being a CyberArker is awesome. You feel it in the great atmosphere that "runs down the corridors". You feel it in the company's high commitment to professionalism. You feel it, because you've got amazing co-workers and you feel the unique "DNA" of CyberArk, that makes it so very special.”

Lavi Lazarovitz
Cybersecurity Researcher

“I work at CyberArk because I believe that if you do something, be the best at it, and CyberArk is the best when it comes to cybersecurity. CyberArk allows you to bring your ideas to life and learn something new from your peers on a daily basis. CyberArk is built on the idea that people are your greatest asset and you can feel the strong culture on a daily basis.”