Toast: Product Owner, Platform
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast

Office Tour Photos


Our mission at Toast is to empower the restaurant community to delight their guests, do what they love, and thrive. Toast is a powerful and easy to use all-in-one restaurant platform that helps restaurants grow their businesses and delight their guests in new and innovative ways.

Toast has a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about helping our customers grow their business and providing a best in class user experience. We strive to bring the best products to our users.

As a Product Owner you will work hand-in-hand with Product Managers, Product Designers, and Engineers to steer and guide the process of developing new and improved products and services from conception to launch. You will be responsible for setting, prioritizing and evaluating the work generated by your team. You will provide management of the teams backlog, iteration planning and elaboration of the teams user stories.

As a member of the Platform Product Management team, you will interface with leaders across the company to assess value, develop cases and prioritize stories, epics and themes to ensure that our work focuses on those things with maximum value that are aligned with the product strategy.

  • Learn the Toast platform and become an expert in your space
  • Write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast paced, agile environment
  • Actively manage and groom the teams backlog and elaborate on user stories where needed.
  • Evaluate the work generated by your dev team to ensure optimal quality and velocity.
  • Support the Product Manager and Engineering Team Lead with agile development processes, such as grooming, sprint planning, retrospectives, etc.
  • Collaborate with UX team to define user interfaces and workflows
  • Work with the Documentation, Training, and Enablement teams to accurately communicate product updates to internal teams and customers
  • Communicate with stakeholders regarding product and services feedback, feature requests, and gathering customer requirement
  • Empower the R&D team to deliver features faster to Toast customers with higher quality
  • Analyze and track key performance indicators of existing and new features to evaluate usefulness to the customer

Do you have the right ingredients?

  • 2+ years preferred as a Product Owner, Product Analyst, Business Analyst, Technical Analyst, or Associate Product Manager in a fast-paced software or technical environment
  • Experience translating customer needs/feature requests into detailed technical specifications
  • Creative problem solver with strong analytical abilities
  • Excellent written and oral communication skills
  • Ability to build interpersonal relationships with many different types of people and personalities
  • Proven time management and organization skills. Must be able to prioritize workload and meet deadlines.

Bonus points:

  • BS/BA or MS degree in Computer Science or a related technical field or equivalent practical experience
  • Knowledge of restaurant and hospitality industry

Why We Work Here

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"