HealthEdge: Product Manager- Services
30 Corporate Drive
Burlington, MA 01803

Employee Testimonials



Product Manager - Services


Position Summary

Partner with our Professional Services leadership team to identify, create, structure, price, and launch new offerings that combine technology and services for the benefit of customers and HealthEdge. As the Product Manager for Services you’ll work closely with customers, partners, professional services, engineering, and other product managers to create, develop, and launch offerings based on both technology and services to drive shortened implementations and upgrades, increase revenue, and reduce costs. Further, you’ll be responsible for managing with professional services the roadmap of upcoming offerings including the vetting of new innovations for customer value and determining which offerings should become part of our standard product portfolio. 


  • Partner with Professional Services leadership identifying, vetting, building, and launching new offerings that drive speed, quality, revenue, and reduce cost
  • Working with Professional Services leadership, understand the business objectives of the organization and develop a roadmap of offerings that help the organization meet their goals for their customers
  • Work with customers, partners, and cross-functionally to develop requirements
  • Drive and coordinate go-to-market activities with key stakeholders, including Customers, Account Executives, Sales, Professional Services, and Cloud Operations, to create and deliver a great customer experience
  • Work with Technical Analysts and engineering to lead and mentor the translation of business objectives and epics into prioritized stories ready for development
  • Work with engineering scrum teams to develop, test, document, accept, and release specific product features
  • Work with the compliance team to anticipate regulatory changes that affect the solution
  • Lead periodic on-site customer and partner visits
  • Lead internal training and knowledge transfer for key solution and integration features


Required Experience

  • 5+ years’ experience in a SaaS-based, Agile/Scrum technology company and all related processes (e.g. story mapping, requirements writing, prioritized backlogs, product ownership within a scrum team)
  • 3+ years’ experience working in or with a service organization that serves the healthcare market and/or the software B2B market
  • 3+ years’ experience in product management with increasing levels of responsibility
  • 3+ years’ experience leading cross-functional teams in successfully launching new products and/or services into market
  • Demonstrated project experience leading initiatives toward defined outcomes under the triple constraint of time, cost, and resources
  • Demonstrated ability to mentor other product owners in business requirements writing, user story development, and prioritization
  • Proven track record working with enterprise customers
  • Clear thinking and the ability to translate ideas, concepts, context, and business or technical rationale into written and/or presentation format for a variety of internal (management) or external (customers) audiences
  • Strong interpersonal skills … people like working with you
  • The ability to work across teams and the organization
  • High “Say:Do” ratio … you walk your talk
  • Bachelor’s degree in engineering, science, or healthcare

Nice to Have

  • Demonstrated business acumen and business domain knowledge in the healthcare industry in general and in the Payer, insurance, or care management markets segment in particular
  • Advanced degree in engineering, business, or healthcare
  • Experience with government plans/program such as Medicare, Medicaid, Duals



Employee Testimonials

Lynne Hollinsworth
Manager, Configuration Center of Excellence

"Having spent many years leading Operations departments for various health plans, I joined HealthEdge because of the opportunity to use my background and expertise in an independent contributor role. I was impressed by the Company’s modern and practical approach to administering a core administration system. I am extremely glad to have shifted my career focus, and the employee focused culture, forward thinking, and spirit of teamwork are the qualities I enjoy most about working at HealthEdge."- Lynne, Manager, Configuration Center of Excellence

Adam Kacenjar
Program Director, Clinical Solutions

"I joined HealthEdge in the early startup days and thrived on the creative chaos and opportunities. While the company has grown significantly over the past 15 years, I appreciate the changing pace - issues of scaling, performance, mastering quality - these are the challenges where we are focused."- Adam Kacenjar

Dannette Coleman
EVP, Business Development

"HealthEdge is not just a software company, we are a solutions company, partnering with our customers to drive forward their business strategies using our products and services." - Dannette, EVP, Business Development

Kelly Donovan

"I am lucky to be on a team that consistently works together, has each other’s backs and enjoys each other’s company! We are able to provide flexibility to team members as needed without diminishing our quality of work." -Kelly, Controller

Melissa O'Dowd
Senior Director, Product Marketing

“There’s so much innovation happening within our walls, new ideas coming into the organization, and a culture that embraces trying new things and continuously improving existing processes. Our start-up type culture within a big company makes it a vibrant place to work.”- Melissa O'Dowd, Senior Director, Product Marketing

Simon Levin
Technical Director

"I work at HealthEdge because it always presents me with new challenges which require professional and personal growth, and such growth is always rewarded by HealthEdge with career advancements and job satisfaction." -Simon, Technical Director

Sarah Clark
VP, Continuous Improvement

“I like working at HealthEdge because I am part of a team that knows how to collaborate, focus on value and continuously improve. I choose HealthEdge because our technology is changing the healthcare industry for the better.” -Sarah, VP, Continuous Improvement

Gail Caldera
Technical Writer

"I love working at HealthEdge because it is a forward-thinking company with a positive and open culture that supports the well-being of the people while providing innovative products that are invaluable. The culture promotes collaboration, teamwork and open communication. Everyone here counts, everyone is heard, and everyone supports eachother to grow and succeed." - Gail, Technical Writer

Marvin Matthews
VP, Project Management and PMO

"I joined HealthEdge to be part of a growing organization that is on a trajectory in becoming the leader in the payer market. The HealthEdge mission and core values were contributing factors for me becoming member of the Professional Services leadership team. As the Leader of the Project Management Team and Project Management Office, I am charged with attaining, retaining, and enabling high performing associates to deliver our next generation solutions to customers in order to support achievement of their strategic business objectives. HealthEdge is vested not only in products and services but talented people, providing an atmosphere of collaboration, innovation, diversity, and fun. Come join my team and be part of this great journey." - Marvin, VP, Project Management and PMO

Dave Paquette
Director, Infrastructure Engineering

"I came to HealthEdge for an unmatched opportunity to further my career in IT with a growing business." -Dave, Director Infrastructure Engineering

Chris Bulkley
VP, Customer Support

"What stands out to me when I'm hiring is a customer-focused drive, a passion for problem solving and a desire to be part of something bigger than themselves." -Chris, VP of Customer Support

Sarang Muralidharan
VP, Solutions Management

“I joined HealthEdge for the opportunity to be part of a growing company that is transforming and modernizing how health plans deliver services to their customers. I am excited to be part of a highly skilled team and look forward to further developing our implementation services and enabling our clients to better compete in the market by taking advantage of the latest tools and features of our products.” -Sarang, VP, Solutions Management

Abe Gutierrez
Technical Account Associate

“HealthEdge's culture is one that makes you feel comfortable to ask questions, where everyone is willing to help” -Abe, Technical Account Associate

Janice Grenda
HR Generalist

"I started at HealthEdge just over 3 years ago as a receptionist and was given chances to learn and grow. I quickly moved into HR where I was given even more opportunities to develop new skills for my career. I love that I am given the chance to use my strengths and overcome my weaknesses too! I am also fortunate to be a part of a great team," - Janice, HR Generalist

Michele Forlenza
Account Executive

“I am really enjoying every aspect of my role and the organization. I love that no matter what you are working on there is no one in the company that isn’t willing to roll up their sleeves and help out. From the top down it really is a team environment.”- Michele Forlenza, Account Executive

Melissa Maulding
Senior Director, Business Consulting Services

"During my interviews, with HE, I experienced the phenomenon that had been described to me. I was excited by the energy of the team/family feeling I experienced. It was very evident that everyone was inspired and dedicated to both the future of the products but also to each other. As well, it was obvious that they were all truly devoted to client success. I knew I wanted to be part of that family and that I wanted to contribute to the overall future success" - Melissa, Senior Director of Business Consulting Services

Danyi Cai
Site Reliability Engineer

“I joined HealthEdge to be part of building a next-generation product in a collaborative environment where innovative ideas are encouraged. I was attracted greatly by the management team and its vision, ambition and approachability.” - Danyi, Site Reliability Engineer

Sandhiya Krishnan
Agile Coach

“As an agile coach, I am glad to be part of a highly skilled team which is open to all the new methods and ideas to make them #1 in the healthcare software market.”- Sandhiya, Agile Coach