Toast: Product Manager, Publishing
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast

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Were not your traditional tech company and we dont aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. Thats why we value diversity of thought, background and experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Toasts Core Product Team is looking for a Product Manager to drive forward a technical and user-experience driven roadmap for our Data Publishing system. Publishing is mission critical for every Toast restaurant each and every day. Its how restaurants do everything from updating their menus, adding new employees, to monitoring system changes and data configurations. As Toasts customer base continues to grow at a phenomenal rate, our infrastructure needs to keep pace with both our growth and the increasingly complex and technical needs of our customers. The Publishing Product Manager will be responsible for defining the roadmap, key business metrics and SLOs to help Toast meet the needs of restaurateurs of all types run their businesses.

About this roll*:

  • Plan a technical & feature roadmap for the Publishing Team, including meeting the needs of increased functionality and improved user experience, keeping in mind the scale and growth of the Toast customer base.
  • Lead a cross functional team of engineers, QA, UX designers to execute on your roadmap and drive business goals for your product area
  • Become an expert on Toasts data structures, assets and infrastructure
  • Work cross-functionally and cross-team to understand complex integrations, user behavior and workflows for delivering content across a distributed system
  • Work with engineering to plan sprints, write user stories, and test product features
  • Work with UX designers to design delightful experiences with a focus on ease of use, robust functionality and an ability to balance simplicity with complex customer needs
  • Develop deep relationships with restaurateurs and operators to understand their needs and pain points with Toasts current publishing offering
  • Prepare and deliver executive-level presentations on your product strategy, roadmap, execution, and go-to-market plans
  • Gain experience working in a cross-functional, technical product role

Do you have the right ingredients?

  • 2-5+ years of hands-on product management skills and experience delivering great products from inception through delivery to customers
  • Previous experience working in an Agile software development environment
  • General familiarity with API's, microservice architecture, or experience being a part of a team that has designed/built enterprise applications
  • Working understanding of XML or JSON data formats, experience with SQL is considered a plus
  • Understanding of the restaurant industry space and the evolving market dynamics will be considered a plus, but not required

*Bread puns encouraged but not required

Full-time

Why We Work Here

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"