Toast: Product Manager, Loyalty and Gift Cards
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast

Office Tour Photos

Video

We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As part of Toasts suite of Guest Marketing products, we are looking for a seasoned Product Manager to drive our Loyalty and Gift Cards products to the next level. You will lead a cross functional team to pioneer new products that will transform how restaurants engage and serve their guests. In an industry with razor thin margins, the products you build to drive repeat visits and higher spend, will make an enormous impact on the businesses of Toasts customers. You will develop a deep empathy for the needs of our restaurant customers and their guests while working with teams across Toast including Product, Engineering, Design, Marketing, Sales, and Customer Support to build and shape innovative new products and offerings. This role is both highly strategic and technical.

As a product manager for the Loyalty and Gift Card team, you will:

  • Plan an aggressive roadmap to bring a new Loyalty offerings to market, leveraging data and metrics to support recommendations
  • Lead a cross functional team of engineers, QA, UX designers and work closely with other internal stakeholders to execute on your roadmap and drive business goals for your product area
  • Become an expert on Toasts data assets and infrastructure
  • Develop deep relationships with restaurateurs to understand how Toast data can be used to grow effective Loyalty programs to grow their business
  • Immerse yourself in the diner experience to ensure that our infrastructure and offerings improve their experience at restaurants
  • Work with engineering to plan sprints, write user stories, and test product features
  • Work with UX designers to design delightful experiences
  • Prepare and deliver clear and concise executive-level presentations on your product strategy, roadmap, execution, and go-to-market plans

Do you have the right ingredients?

  • 4+ years of hands-on product management experience and a successful track record of delivering great products; or 5+ years in a top-tier management consulting role with experience in the technology and/or hospitality industries
  • The ideal candidate will have experience leading the development of consumer and B2B products
  • Strong belief in, and adherence to Toasts core values (RECIPE)
  • BA/BS required
  • Understanding of the hospitality space and the evolving market dynamics will be considered a plus, but not required
Full-time

Why We Work Here

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"