: Product Manager II - OneDatto Portal
50 Milk Street
Boston, MA 02109

Employee Testimonials

As the worlds leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

As the Product Manager, you will be directly responsible for driving innovation within the OneDatto unification platform, with the objectives of improving Partner workflows across Dattos nine product lines and driving cross-sell between products.  

In addition to conceptualizing and driving key roadmap items supportive of product strategy, you will take a special role on the product team to manage cross departmental initiatives such as:  (1) driving more accountability for roadmap intake process by standardizing our participation in customer advisory boards, scalability addressing customer feedback via online forums, and enhancement requests (2) developing a comprehensive strategy for taking our industry-leading churn/cancellation rates and making them even better (3) embedding with our Sales & Success organizations to ensure that were collecting GTM feedback efficiently.  

Primary Responsibilities:

  • Own product through entire product life cycle, from initial proposal, requirements definition, launch, and retirement
  • Using product research input, create detailed business and technical requirements, working alongside engineering to design, develop, and bring concepts to market
  • Contribute to the strategic planning process and ensure continuing alignment of the product strategy with the overall company strategy
  • Collaborate with product marketing and sales on go-to-market strategy and execution. Keep stakeholders involved and informed throughout the planning, development, testing, and deployment lifecycle. Manage stakeholder and customer escalations when needed.
  • Establish success criteria for product usage and perform ongoing measurement and monitoring, using input to inform roadmap and designs.

Skills/Experience

  • 3-7 years of product management experience
  • A consistent track record leading all aspects of a product throughout its lifecycle, including delivering successful new products & features to market
  • A solid Product Management background, with a demonstrated experience working with a team of technical experts in an agile environment in a Product Owner role
  • Demonstrated skills communicating with peers, managers, and senior leadership
  • Excellent analytical, collaboration, presentation and written skills
  • Extensive experience with enterprise software very helpful
  • Solid technical understanding of common IT infrastructures

Preferred qualifications

  • A technical background with an understanding and/or hands-on experience in backup & recovery, SaaS application development, IaaS (AWS, GCP, and/or Azure), and Security.
  • BA/BS in Computer Science or related technical field or equivalent practical experience.
  • CSPO or A-CSPO Certification a plus.

Benefits:

  • At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

Summary of benefits not showing up? View a summary here: Datto Benefits

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Datto is an equal opportunity employer.

Full-time

Employee Testimonials

Jason Ellis
Customer Experience Innovations Manager

"Every day is a new challenge in Support and with each challenge comes an opportunity to wow our customers. Being able to go home at night knowing that I helped someone else be successful is a fantastic feeling!"

Chelsea Doherty
Revenue Recovery Specialist II

"The people here are my favorite part of Datto. It's a really special bunch here, and the general air is a positive one. The way our CEO treats us is truly inspiring as well. Datto is completely committed to partner satisfaction from service experience to hardware standards."