American Well: Product Manager
75 State St.,
Boston, MA 02109

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At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists, and specialists on staff to help people get care when and where they need it most.

Brief Overview:

The Product Manager will partner with all areas of the organization to interpret, document, prioritize, and drive requirements from inception to delivery. You will have a key role in the design process, working with cross-functional teams of Designers, Software Engineers, and QA Engineers to build intuitive workflows, immersive experiences, and comprehensive integration tools. You will work with Sales and Marketing to position product capabilities and define KPIs to assess product performance. You see the big picture, while thriving in the details needed to drive day-to-day progress. You possess a thorough understanding of your end users, a passion for detail-oriented design, and a critical eye toward clear visuals and text.

If you have a passion for solving complex problems and driving healthcare innovation, wed love to hear from you.

Core Responsibilities:

  • Document and prioritize requirements for upcoming product releases
  • Synthesize tone, language, and messaging in user-facing text
  • Craft internal and external communications around features, including release notes, user manuals, and feature descriptions
  • Streamline workflows and business processes across products, vetting with internal/external stakeholders
  • Manage feature development from requirements definition through customer launch
  • Train sales and client services personnel on product capabilities

Qualifications:

  • 5+ years in Product Management or related field
  • 3+ years working with software products, healthcare experience a plus
  • Excellent written and verbal communication skills
  • Proven ability to influence cross-functional teams without formal authority
  • Desire to work in a fast-paced software environment (agile experience preferred), and an ability to execute against aggressive timelines
  • Knowledge of wireframing and/or prototyping tools a big plus
  • Ability to juggle multiple projects with varying degrees of priorities
  • High energy level, enthusiastic, and eager to do what is necessary to be successful

Your Team:

Should you join American Well and the Boston-based Product Management team, you can expect:

Energetic, forward thinking, and resourceful are a few words that describe the Product Management team at American Well. This innovative team of 12 manages the product roadmap, designs experiences that delight users, and works closely with current and future customers as the product experts of the American Well family. Each member of this dynamic group works very collaboratively, communicating the products value across all other American Well teams and to our customers.

We enjoy working with colleagues inside and outside of the organization, and making our ideas come to life! If you love technology and want to be surrounded by a team of intelligent, fast paced and energetic team members, this may be the team for you! Come join the excitement!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. Were a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our corporate headquarters are located in downtown Boston at 75 State Street in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Full-time