: Product Designer
225 Franklin St, 9th Floor
Boston, MA 02110

Employee Testimonials


PatientPing is an innovative care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage real-time patient data to reach their shared goals of improving the efficiency of our healthcare system.

Job Description:

As a Product Designer, you will partner with our product managers, engineers, customer-facing liaisons and operations managers to concept, design, prototype, test, and iterate on solutions that meaningfully equip providers to seamlessly coordinate patient experiences. Were looking for a specialized generalist in UX research who thrives in ambiguity, can create clarity out of complexity, is curious about the business, and is passionate about improving healthcare experiences.

What Youll be Doing:

Deploy your research and testing toolkit to collect and codify actionable insights

Translate complex user and business needs into solutions that deliver meaningful and measurable outcomes

Drive the design process through discovery, concept development, validation, wireframing, prototyping, and final visual design

Exercise your analytical skills to make data driven design decisions

Be a design-thinking partner to product managers, engineers, customer liaisons, and operations managers

Think strategically about fostering and nurturing a complex suite of solutions

Create assets (wireframe, flow, mockup, prototype, etc.) at the appropriate level of detail for the need

What Success Looks Like:

In 3 months...

Demonstration of strong collaboration, particularly with product partners

Ownership of UX work for a cross-functional team

Delivery of UX work proving strong UX skills

Show a robust curiosity and early understanding of healthcare domain

In 6 months...

Successful delivery of substantial UX project, including discovery and user research phases

Actively contribute to shared UX components

Demonstration of strong analytical and advanced problem-solving skills

In 12 months...

Consistent and strong history of successful judgement calls

Ability to independently manage project work including a defined process that works for UX and the cross-functional team

Effective collaboration outside of individual team and across company

What You Need:

More than 2 years of professional experience as a product/experience designer with some experience working as an in-house designer supporting the evolution of an existing product (startup experience preferred, agile approach preferred)

Has experience doing end-to-end design (research to visual design) with emphasis on research

A strong visual aesthetic and ability to deliver clean, production-ready designs.

Solid conceptual and systems thinking

Ability to discuss your work confidently connecting it to larger strategic objectives as well as clearly articulating tactical and execution decisions

Strong listening skills

Flexibility and comfort with the changing-nature of a dynamic business

A healthy dose of curiosity

An online portfolio demonstrating selections of your professional work for our review

What Would Be A Plus:

Experience designing for healthcare providers

Demonstrated interest in healthcare

A design related degree or training such as HCI, psychology, anthropology, graphic design, and visual design

Experience facilitating design workshops or sprints

Understanding of the dynamics between the customer and the user in an enterprise SaaS context

Data visualization experience

Front-end experience with CSS3, HTML5, modern JavaScript frameworks, and Flux/React

What You Get:

Join one of the fastest growing health tech companies in the country

An opportunity to be an early member of a growing design team and shape its growth

Have the autonomy to build something with a brilliant, inspiring, and enthusiastically supportive team

An opportunity to contribute meaningfully to a company looking to help solve one of the thorniest experience problems in the country - healthcare

Become an expert on healthcare delivery system transformation, and work closely with the countrys most innovative health systems

PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.


Employee Testimonials

Office Manager

Q: How does PatientPing recognize an individual's successes?

A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.

Senior People Operations Lead

Q: How have you experienced career growth?

A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.


Q: How do you go about fostering creativity amongst your team?

A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.

VP of Growth

Q: What does success look like on your team?

A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.

Lead Software Engineer

What is a day in the life of an engineer at PatientPing?

Every day can be different. You can be heads down implementing a feature, solving problems with the CI infrastructure, hashing out technical designs with fellow engineers, collaborating with product managers and UX designers on solutions for our customers, or sitting in on user research calls to learn first hand about pain points that different people in the healthcare industry face. This, sprinkled with a couple of ping pong matches if you are so inclined, makes life fun and challenging in all the best ways at PatientPing.