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PatientPing is an innovative care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage real-time patient data to reach their shared goals of improving the efficiency of our healthcare system.
As a Product Designer, you will partner with our product managers, engineers, customer-facing liaisons and operations managers to concept, design, prototype, test, and iterate on solutions that meaningfully equip providers to seamlessly coordinate patient experiences. Were looking for a specialized generalist in UX research who thrives in ambiguity, can create clarity out of complexity, is curious about the business, and is passionate about improving healthcare experiences.
What Youll be Doing:
Deploy your research and testing toolkit to collect and codify actionable insights
Translate complex user and business needs into solutions that deliver meaningful and measurable outcomes
Drive the design process through discovery, concept development, validation, wireframing, prototyping, and final visual design
Exercise your analytical skills to make data driven design decisions
Be a design-thinking partner to product managers, engineers, customer liaisons, and operations managers
Think strategically about fostering and nurturing a complex suite of solutions
Create assets (wireframe, flow, mockup, prototype, etc.) at the appropriate level of detail for the need
What Success Looks Like:
In 3 months...
Demonstration of strong collaboration, particularly with product partners
Ownership of UX work for a cross-functional team
Delivery of UX work proving strong UX skills
Show a robust curiosity and early understanding of healthcare domain
In 6 months...
Successful delivery of substantial UX project, including discovery and user research phases
Actively contribute to shared UX components
Demonstration of strong analytical and advanced problem-solving skills
In 12 months...
Consistent and strong history of successful judgement calls
Ability to independently manage project work including a defined process that works for UX and the cross-functional team
Effective collaboration outside of individual team and across company
What You Need:
More than 2 years of professional experience as a product/experience designer with some experience working as an in-house designer supporting the evolution of an existing product (startup experience preferred, agile approach preferred)
Has experience doing end-to-end design (research to visual design) with emphasis on research
A strong visual aesthetic and ability to deliver clean, production-ready designs.
Solid conceptual and systems thinking
Ability to discuss your work confidently connecting it to larger strategic objectives as well as clearly articulating tactical and execution decisions
Strong listening skills
Flexibility and comfort with the changing-nature of a dynamic business
A healthy dose of curiosity
An online portfolio demonstrating selections of your professional work for our review
What Would Be A Plus:
Experience designing for healthcare providers
Demonstrated interest in healthcare
A design related degree or training such as HCI, psychology, anthropology, graphic design, and visual design
Experience facilitating design workshops or sprints
Understanding of the dynamics between the customer and the user in an enterprise SaaS context
Data visualization experience
What You Get:
Join one of the fastest growing health tech companies in the country
An opportunity to be an early member of a growing design team and shape its growth
Have the autonomy to build something with a brilliant, inspiring, and enthusiastically supportive team
An opportunity to contribute meaningfully to a company looking to help solve one of the thorniest experience problems in the country - healthcare
Become an expert on healthcare delivery system transformation, and work closely with the countrys most innovative health systems
PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
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