PatientPing: Product Designer
10 Post Office Square
Boston, MA 02109

Employee Testimonials


Product Designer

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

Are you searching for a chance to be an innovator somewhere where you can make a real difference? Do you have the ability to take complex user needs and turn them into easily-understood interactions that work seamlessly within a larger system?

As a Product Designer, you will be working closely with our engineers, product managers, and operations managers to concept, design, prototype, test, and iterate on solutions that meaningfully connect providers to seamlessly coordinate patient experiences. Were looking for a generalist who thrives in ambiguity, deeply understands and can champion our users, and design solutions that are equally thoughtful and elegant. You will work with the product and client-facing teams to identify gaps and opportunities in user experience.

What You Will Do:

Drive the design process through discovery, concept development, validation, wireframing, prototyping, and final visual design (in quick, iterative cycles).

Collaborate with the cross-functional product team (operations, engineering, data science, and product management).

Facilitate user sessions that produce valuable, actionable feedback.

Gather and use quantitative and qualitative feedback to identify and successfully solve user problems.

Work closely with internal experts and stakeholders to understand business needs.

Turn complex user and business needs into simple interactions

Create assets (wireframe, flow, mockup, prototype, etc.) at the appropriate level of detail for the need.

What Success Looks Like:

In 3 months...

Demonstration of strong collaboration, particularly with product partners

Ownership of UX work for a cross-functional team

Delivery of UX work proving strong UX skills

Show a robust curiosity and early understanding of healthcare domain

In 6 months...

Successful delivery of substantial UX project, including discovery and user research phases

Actively contribute to shared UX components

Demonstration of strong analytical and advanced problem-solving skills

In 12 months...

Consistent and strong history of successful judgement calls

Ability to independently manage project work including a defined process that works for UX and the cross-functional team

Effective collaboration outside of individual team and across company

What You Need:

5+ years professional experience as a product/experience designer with at least 2 years of experience working as an in-house designer supporting the evolution of an existing product (startup experience preferred, agile approach preferred).

Solid conceptual thinking.

A strong visual aesthetic and ability to deliver well-designed, high fidelity, production-ready designs.

Ability to discuss your work confidently connecting it to larger strategic objectives as well as clearly articulating tactical and execution decisions.

Strong listening skills.

Flexibility and comfort with the changing-nature of a dynamic business.

A healthy dose of curiosity.

An online portfolio demonstrating selections of your professional work for our review.

Understanding of the dynamics between the customer and the user in an enterprise SaaS context.

What Would Be A Plus:

Experience designing for healthcare providers

A degree in visual or graphic design

Experience facilitating design workshops or sprints

A demonstrated interest in healthcare

Data visualization experience

Front-end experience with CSS3, HTML5, modern JavaScript frameworks, and Flux/React

What You Get:

Join one of the fastest growing health tech companies in the country

Have the autonomy to build something with a brilliant, inspiring, and enthusiastically supportive team.

An opportunity to contribute meaningfully to a company looking to help solve one of the thorniest experience problems in the country - healthcare.

Learn best practices from world class investors and advisors.

Become an expert on healthcare delivery system transformation, and work closely with the countrys most innovative health systems.

PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.


Employee Testimonials

Office Manager

Q: How does PatientPing recognize an individual's successes?

A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.

Senior People Operations Lead

Q: How have you experienced career growth?

A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.


Q: How do you go about fostering creativity amongst your team?

A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.

VP of Growth

Q: What does success look like on your team?

A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.

Lead Software Engineer

What is a day in the life of an engineer at PatientPing?

Every day can be different. You can be heads down implementing a feature, solving problems with the CI infrastructure, hashing out technical designs with fellow engineers, collaborating with product managers and UX designers on solutions for our customers, or sitting in on user research calls to learn first hand about pain points that different people in the healthcare industry face. This, sprinkled with a couple of ping pong matches if you are so inclined, makes life fun and challenging in all the best ways at PatientPing.