PrismHR: Product Consultant
35 Parkwood Drive
Hopkinton, MA 01748

*Remote Possibility for Candidates Out-Of-State

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.

The position of Product Consultant, as part of the PrismHR Professional Services Team, is responsible for implementing new customers and consulting existing customers on software/industry Best Practices for the PrismHR core platform.

PrismHR Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Staffing, Benefits/Payroll and Technical background is crucial.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Own the customer relationship to understand their business requirements and provide best practice guidance to customers as how-to best implement PrismHR solutions from both a technical and industry perspective 

  • Documentation of requirements using cases in functional design documents - understanding Statements of Work describing project scope, assumptions, deliverables and estimated hours/schedule for project 

  • Responsible for maintaining all documentation and detailed notes related to the customer project, Communicating proactively and regularly with management regarding project status 

  • Independently manage multiple projects to ensure all deliverables meet established quality standards and Customer expectations

  • Work with a cross functional team to develop and implement robust solutions in an Agile environment

  • Design and execute complex merges and customer processes

  • Deliver presentations (remotely and in person) to customers at PrismHR and industry events

SKILLS and EXPERIENCE:

  • 5 years’ experience PEO/ASO/Staffing, Payroll and Implementation software

  • Ability to work independently and understand and solve complex problems

  • Excellent verbal/written communication skills, strong presentation skills

  • Ability to prioritize and handle multiple tasks and projects in a fast-paced environment 

  • Experience defining and documenting workflows and processes

  • Strong technical inclination, and a desire to learn continuously

PrismHR is an EO/AA/VEV/Disabled Employer
Diversity Candidates are encouraged to apply

Location: Professional Services in Hopkinton, MA
Full-time