: ProdOps Engineer

Cogito is searching for a Production Engineer to join our Production Operations team. The ideal candidate has a mix of customer-facing skills, production support experience, and Systems/IT know-how.


You possess a strong desire to jump into action when needed, and love being the expert in the room. You learn fast and love new challenges, especially on tasks you may have never done before. You have a strong dislike for manual repetitive tasks, so you take pride in automating as much of your work as possible so that next time it can be a push of a button. You are great at documenting what you do, so that other team members can take work off your hands any time. You have worked and thrived in ticket-driven environments where priorities are set based on business need. Conversant with a large variety of subjects, you have the ability to triage and manage a broad range of issues.

Responsibilities:

  • Delight internal and external customers by reliably producing quality work while meeting deadlines
  • Spin up new cloud infrastructure instances and configure to client specifications
  • Timely resolution to customer concerns
  • Experience with ticket triage and Root Cause Analysis
  • Willingness to work on a rotating shift basis as needed
  • Troubleshoot software and cloud infrastructure issues as needed
  • Communication complex technical solutions to a broad range of stakeholders within the business

Requirements:

  • Bachelors degree in a CS/IS/IT/System Administration related field or equivalent experience
  • 2+ years in production support or equivalent
  • Willingness to learn new technologies and skills on the fly
  • Demonstrate a history of working in environments with any of the following compliance standards: PCI, HITRUST, HIPAA, Sarbanes Oxley, ISO27002, CIS L1 & L2

Skills:

  • Deep understanding of LinuxKnowledge of scripting languages such as bash and Python. Ruby and Java are a plus
  • Basic Bash and Python scripting proficiency
  • Experience with Configuration management tools
  • Familiarity running Infrastructure as code
  • Experience with a CI/Job management tool such as Jenkins
  • Strong skills in troubleshooting and debugging application related network issues
  • Experience in a SaaS environmentExcellent communication and documentation skills
  • Experience working in company that practices both an Agile and DevOps mentality
  • Understanding of basic network troubleshooting for Application Support purposes
  • Familiarity with an automated configuration platform
  • Experience in AWS Services such as CloudWatch, Route 53, Terraform, Cloudformation, EKS, Lambda, Glue, and Athena Services
  • Experience in Kubernetes production environments and infrastructure (Istio, Kong, Helm, Binnacle, etc)
  • Experienced in any or all of the following tools: Threatstack, Sumo Logic, Cyberark, Rapid 7, Data Dog, Dynatrace, Grafana, Prometheus




Benefits

- Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance

- Frequent catered lunch and live product demos

- 401(k) retirement plan options

- Ongoing professional development and cross-training

- 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriots Day is a holiday)

- 2 "Be Gentle" personal days

- Company paid parental leave upon hire

- Competitive pay, stock options, and annual bonus eligibility

- Stock options via equity grants

- Eligibility for annual bonus for all non commissioned employees

- Casual and inclusive office atmosphere

- Office Optional policy where Cogicians choose where they work either primarily remote, primarily in office or hybrid

- Ability to support Cogicians anywhere in the US through our Office Optional policy



Equal Opportunity Employer

Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.


Authorization to Work

Applicants for employment in the US must be authorized to work in the US.

Full-time

Employee Testimonials

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.