Markforged is growing at a furious rate and we are looking for highly motivated engineers with system mindsets and a passion for customer issues to join the Print System Engineering team. Print System Engineering is a unique team within the Engineering department with a mission to bring a customer mindset to the detailed technical work being done on a daily basis. We are looking for self-starters who are interested in system level product challenges and who enjoy cross-departmental thinking and problem solving. Qualified candidates for this role will find themselves working at the intersection of engineering, operations engineering, operations, product, and customer support teams; extraordinary communication skills are a must. Ideal candidates will exhibit exceptional system thinking and troubleshooting skills, combined with solid fundamental technical skills that demonstrate an understanding of mechanical, electrical, and software engineering.

What will you own?

• Have a direct impact on improving our products and customer experience 
• Be a champion of customer-centric thinking in day-to-day product development and sustaining activities
• Represent design for serviceability in product development and sustaining activities
• Collaborate with customer support to create and improve documentation for both internal troubleshooting use and for customer-facing resolution of issues
• Act as an internal escalation path for customer support to solve tricky customer issues
• Work collaboratively with different teams to solve system issues
• Work with operations engineering to implement solutions at the assembly and production stages of existing products
• Diagnose and root cause returned warranty parts to expose trends and solve customer issues
• Create test methods and fixtures to determine the root cause of issues, perform the testing, and propose solutions
• Design, prototype, and release solutions to existing products, including introducing spare part items for customer use
• Perform other duties and responsibilities as assigned

Important Note:
Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point were getting at, it doesnt hurt to take a chance and apply!

What you have: