Toast: Principal Technical Writer
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast

Office Tour Photos

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We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Toast is looking for a principal technical writer to join our engineering documentation team and play a critical role in designing and developing comprehensive, technical documentation for complex cloud-based software. At Toast, the engineering documentation team develops high-quality product information for external and internal users of the Toast POS system. In this role, you will be responsible for working with product managers, development leads, UX designers, and quality assurance engineers to understand the features our development team is building, and for working with support teams and end-users to understand what information they will need in order to be successful. You will research and test new functionality, design and develop new documentation, update existing documentation, conduct documentation reviews, and evaluate the effectiveness of our documentation set.

Some projects weve been working on recently include:

  • Writing comprehensive technical documentation for restaurant POS system features.
  • Writing developers guide content for new REST APIs using the Swagger/OpenAPI framework.
  • Establishing documentation practices in a fast-growing, dynamic start-up environment.

As a principal technical writer, you will:

  • Work with product managers, UX designers, and software developers to plan technical documentation content for new product features.
  • Develop documentation information architecture and integrate input from stakeholders.
  • Research and test new and existing Toast functionality.
  • Develop high-quality documentation content to ensure internal team and end-user success.
  • Engage subject matter experts and organize content review and revision.
  • Become an expert Toast user and user advocate.
  • Track and communicate product changes as part of a cross-functional product/engineering team.
  • Collaborate in evaluating documentation effectiveness and developing improvement plans.

If youre someone who:

  • Wants to work on systems that are critical to customer success.
  • Sees documentation as a form of user advocacy.
  • Enjoys designing and developing information solutions to solve complex business problems.
  • Loves the challenge of writing minimalist technical documentation.
  • Builds consensus around team writing style and contributes to style guide development.
  • Works cross-functionally to build effective software development organizations.
  • Enjoys building documentation process and infrastructure at a growing company.

Wed love to talk!

Full-time

Why We Work Here

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"