: Principal Site Reliability Engineer
311 Arsenal Street
Watertown, MA 02472

Employee Testimonials

Office Tour Photos


**Can work 100% remote, or out of any of our major offices (Watertown, MA; Austin, TX; Atlanta, GA.; Burlington, VT; Belfast, ME **

We are looking for a Principal Site Reliability Engineer to join our Cloud Engineering team within our Infrastructure as a Service division. IaaS ensures the continuous availability of the technologies and systems that are the foundation of athenahealths services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that removes administrative complexity, leaving doctors free to practice medicine. But enough about us; lets talk about you.

You are an engineer with a passion for working hands-on with the latest and greatest cloud technology. You want to use the newest tech, but you want to do so in a large environment so you can see how that technology is used when scale matters. Whats most important to you is learning new things- and youre seeking the best environment to enable that growth for yourself.

The Team: We are a bunch of engineers who are passionate about reliability, automation, and scalability in a cloud-native environment. We use an agile-based framework to execute our work, ensuring we are always focused on the most important and impactful needs of the business. We support systems in both the private and public cloud, and make data-driven decisions based on which one best suits the needs of the business. We are relentless in automating manual, repetitive work so we can focus on projects that help move the business forward.

Job Responsibilities

  • Deliver customer value in the form of high-quality hardware, software components and services in adherence with IaaS and RPR policies on Security, performance, longevity and Integration.

  • Identifies and proposes alternative technology in order to create scalable implementations and achieve results.

  • Coordinate and troubleshoot complex technical issues until resolution.

Typical Qualifications

  • 8 or more years of relevant experience

  • Experience with public cloud environments like Amazon Web Services and Microsoft Azure required

  • Familiar with release engineering tooling such as Git, BitBucket, Jenkins, Artifactory, JIRA

  • Familiar with open source tooling such as Ansible, Puppet, Terraform, SparkleFormation, Prometheus, Grafana, Kibana, Graylog

About athenahealth

  • Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

  • Our Location: This role will be based remotely. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have three other US locations in Atlanta, Austin and Belfast, ME.

  • Our Culture: At athenahealth, our employees (or athenistas) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.

  • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.


Employee Testimonials

Olivia Adams
Lead Member Of Technical Staff

“I enjoy working at athenahealth because I am making something that matters.  My passion isn’t writing code - it’s what writing code enables me to do, which is make something for other people.  And there’s no nobler cause than healthcare.”


Sherry Cheuk
Product Operations Manager

“athenahealth has a mission to transform healthcare, which is something I really admire.  Every company out there is trying to grow, but I think our focus on making an impact and delivering value is really powerful.  Our work is about improving people’s lives.”