: Principal Product Manager - SMB
28 State Street, 19th Floor
Boston, MA 02109

Employee Testimonials

Alex Gladd - Lookout Employee
Heinzel Factora - Lookout Employee


Recent Story

Lookout is the leader in mobile security, protecting the device at the intersection of the personal you and the professional you. Our mission is to secure and empower our digital future in a privacy-focused world where mobile devices are essential to all we do for work and play. We are trusted by millions of consumers, enterprises, government agencies, and partners such as AT&T, Verizon, Vodafone, Microsoft, Google, and Apple. Headquartered in San Francisco, Lookout has offices in Amsterdam, Boston, London, Sydney, Tokyo, Toronto and Washington, D.C.


Our approach to mobile security, from the beginning, has been to analyze all aspects of the mobile ecosystem and use a cloud-based machine learning solution to identify threats in that data, and protect our user from those threats via a light-weight cloud connected mobile app. With the support of leading integration and go-to-market partners, our innovative solutions have defined, and continue to lead, in each of their market categories. We are looking for an exceptional product manager to lead the development and go-to-market of our SMB offerings.

If successful in fulfilling this role you will own strategy, roadmap and execution for our SMB offerings. You'll work with a team of sales/carrier partners, engineers, product managers, researchers, designers, and analysts in 3+ offices to create the future of mobile security for SMB. To deliver you must establish credibility at the executive level, form strong relationships with other functions within Lookout, and strongly influence the entire team to execute effectively.

Our goal is to hire an incredible leader that brings proven SMB product management, experience delivering solutions as-a-service, experience managing products fulfilled through third party marketplaces and wireless carriers, and a track record of leading high customer and revenue growth solutions. You should have a strong product viewpoint and be able to lead the SMB product direction of the entire company.


  • Develop and refine the vision for a comprehensive cybersecurity solution for small business customers, leveraging Lookouts platform and portfolio assets 
  • Responsible for full lifecycle management of their product, as well as market analysis, competitive evaluation, pricing and marketing across key markets (US, Europe, LATAM and APAC).
  • Track innovations in cybersecurity space and maintain pulse on current and emerging solutions in SMB segment to identify opportunities
  • Integrate segment insights, market analysis and partner & customer feedback into product requirements 
  • Work with our marketplace and carrier partners, external customers, and internal research, data, design, and engineering teams to shape and define the SMB product roadmap 
  • Manage product relationships with carrier partners and marketplaces alongside business stakeholders to deliver on existing projects and grow new business 
  • Lead cross functional team to bring features from ideation to live operation - including writing specs, prioritizing feature milestones, and planning for development and adoption of the product 
  • Own backlog for releases and prioritization based on customer and business needs 
  • Provide subject matter expertise and support to Sales during Partner Engagements
  • Continually analyze, innovate and implement solutions that help our customers secure their SMB evolving workforce while also understanding end users desire for increasing privacy


  • 7+ years of software industry experience with an ideal mix of product management, product marketing, strategy development and business development
  • Proven track record of delivering successful SMB software and SaaS offerings through carrier and third-party marketplaces
  • Background in rapid SaaS delivery, working closely with agile engineering teams, and working with research teams to understand and empathize with SMB customers 
  • Experience working closely with partners in developing joint solutions
  • Excellent oral/written communication and presentation skills characterized by clarity and brevity
  • Strong ability to influence people at all levels both within Lookout and outside our organization
  • Exceptionally strong analytical skills and a natural predisposition toward data-driven decision making
  • Ability to make reasoned decisions in the face of uncertainty or imperfect data
  • Excellent organizational skills to juggle many tasks without losing sight of whats most important
  • Provide leadership while never forgetting that youre a team player
  • BS in Computer Science or related technical field, MBA strongly desired.



Employee Testimonials

Alex Gladd - Lookout Employee
Alex Gladd
Forward Deployed Engineer, Sales

Why is what you do important?

I think protecting people as they use their mobile devices on a daily basis is important. I don’t think I would go a day without having my device with me and I don’t really know anybody who would these days. I think today there’s more exposure to attacks and compromises than ever before, for both people and organizations. I also love supporting our team. There’s an awful lot of work that needs to be done and a limited number of people with the right skillset out there... READ FULL EMPLOYEE SPOTLIGHT

Heinzel Factora - Lookout Employee
Heinzel Factora
Staff Technical Program Manager

What is one of your favorite projects you’ve worked on at Lookout?

I’ve been really lucky because I’ve worked on a lot of projects in my time here, but the last big program I worked on was our Mobile Threat Protection launch to the public. It’s one of my favorites because when I joined the team, it was only made up of eight or nine people. Now, that team has grown to around 40 people with four different Scrum teams, and I got to be there through that growth. It was an opportunity to really shape the team and the product.This was a brand new, and very important project and product for us. Alongside the team, I got to identify what Mobile Threat Protection would look like in terms of features and functionality set, and helped determine the schedule and drove the delivery... READ FULL EMPLOYEE SPOTLIGHT

Stephanie Shupe - Senior Software Engineer at Lookout
Stephanie Shupe
Senior Software Engineer

How has your team helped you or what is one of your favorite memories/anecdotes from the team?

One of the biggest skills my team helped me learn was testing. I hadn’t gotten into a habit of code testing when I first came out of my boot camp program years ago. I had done a little bit of it, but my team, and Lookout, really demands that code work as well as possible before it ever gets into quality assurance’s hands. They helped me set up tests, which changed the way I looked at writing my code. Here’s how it works: the product team gives us the expectations for that product or feature. You take those expectations and write them into your test. Effectively your code is going to fail all of those expectations at first, but then one by one you make them pass and can rest at the end knowing that your project works the way you wanted. It’s not a complete failsafe, but it’s a cool method of writing code that I learned solidly from my team. The nice thing is, Lookout’s whole engineering organization uses the same kind of methodology, so if you transfer teams like I did, you can carry your coding practice with you. That’s something I’m really thankful for....READ FULL EMPLOYEE SPOTLIGHT