: Principal Product Manager

Principal Product Manager - Platform

Intralinks is looking for a result-driven principal product manager that will join our team to lead Intralinks intelligent platform services, API offering and our suite of platform extended capabilities. The Principal PM will engage with customers to understand their current needs, anticipate their future demands, and validate potential solutions that solve real problems for their business. You will translate those customer needs into solid market strategies that help us grow the business by delighting our customers at every turn and helping them attain their goals.

You will be working on initial ideation of the aspirational experience, getting buy-in, translating the vision into actionable and discrete roadmap items, and work closely with product designers to achieve best-in-class user experience. This position involves close interaction with development leads, product architects, and key customers. As part of your role, you will gather requirements directly from existing and potential customers, integrating those requirements with planned and other future roadmap initiatives, write feature requirements documents, and ensure the successful completion of each project.

About the Team
The Product Management and design team works closely with all parts of the organization; interacting directly with Customers, Engineering, Technical Ops, Customer Success, Product Marketing, Professional Services, and Sales. We are the central hub that ensures product capabilities are identified, defined, and evaluated cross functionally to ensure their success in the market

About You

  • High integrity, team-focused approach to getting work done
  • Strong ability to understand and communicate customer needs and design products that solve them
  • Obsessed with delivering delightful customer experience
  • Applied knowledge and experience in implementations of design thinking in enterprise environments.
  • Strong analytical skills, with excellent problem-solving abilities amid ambiguity.
  • Self-starter, highly organized, and able to work well with individuals at all levels and across functions
  • Ability to influence without authority and negotiate.
  • Empathetic listener who is great at engaging customers and determining what is behind their requests
  • Excellent written and oral communication skills including client facing engagement and presentation
  • Familiar with RESTful APIs, microservices and serverless architectures as well as Kubernetes clusters

Responsibilities

  • Own common platform services and unified customer experience throughout our offerings
  • Partner with product designers to deliver meaningful and delightful customer experience while solving real customer problems
  • Work with world-class engineers & our customers to execute on the strategy
  • Validate and refine requirements with selected prospects and stakeholders to ensure marketability
  • Consider getting the job done a personal responsibility
  • Define agile epics and stories that are actionable by architects, development, and quality
  • Continuously communicate cross functionally with key stakeholders throughout the company
  • Work closely with product marketing, Sales and Services on defining and executing GTM strategy

#LI - SH1

SS&C Intralinks is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Full-time

Employee Testimonials

Stephen Braverman
Senior Technical Support Analyst

"Successfully troubleshooting and resolving an issue is one of the most rewarding aspects of this position. It’s my job to make our client’s job a little easier."

Faith Christine
Senior Customer Success Manager
"It’s hard to describe good customer service, but when you don’t get it, you know. Always being there for the client and being their champion internally drives me. Helping them keeps me engaged."
Benny Samuel
Senior Technical Support Analyst

"When a client needs help and I’m able to resolve their issue, the relief I’m able to give them makes me feel that I’ve given them confidence in our product and our team."

Elena Dolghi
Former Director, Global Talent Acquisition & People Analytics

“Intralinks is where innovation and passion live. As the premier technology partner for global banking, deal making and capital markets our vision is synonymous with trust, quality and expertise.

I am proud to be part of this dedicated team committed to the development of our employees and success of our customers. Our people is at the core of everything we do and the main reason for our success, and we are always on the lookout for great talent to keep building upon quality, expertise and trust!”

Peter Frintzilas
Former Senior Vice President and Head of Corporate Strategy

“I am very excited about the next evolution of Intralinks.  We have the unique opportunity to build upon the strength of our brand and experience in the financial services industry to create a portfolio of critical applications that help facilitate the world’s most strategic transactions and banking relationships.  With the decision to invest in new cutting-edge cloud, security, artificial intelligence, and machine learning technologies, coupled with our top-notch employees, a rock star executive team and a world class PE ownership firm, we are on the path to create an industry leading FinTech company.”