Toast: Principal Product Designer
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

Were not your traditional tech company and we dont aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. Thats why we value diversity of thought, background and experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Bready* to make a change?

Were seeking a Principal Product Designer to create a shared vision of B2B experiences at Toast. Youre right for this role if youre a highly strategic thinker with the ability to dive down into the nitty gritty details; you love to mentor others - empowering team members to deliver intuitive experiences that Do right by the customer; and your high quality work and collaborative style inspires others to the point where people ask to work with you.

About this roll*:

  • Lead design strategy and oversight for our B2B ecosystem
  • Partner closely with product management to define problems
  • Proactively identify opportunities and contribute ideas
  • Build strong partnerships to collaboratively define high quality solutions that balance restaurant needs and business objectives
  • Mentor product designers through the creation of experiences that are elegant, simple, and intuitive as well as delivering design solutions of your own

Do you have the right ingredients?

  • 10+ years experience designing complex products with high impact results
  • BA/BS degree with an emphasis in HCI, Human Factors, etc. preferred
  • Passion for making high-quality, user-centered web and mobile products and a demonstrable portfolio to prove it
  • Exceptional interpersonal, presentation, and communication skills
  • Expert knowledge of user-centered design and best practices
  • Innovative thinking, empathy, and a desire to continuously learn and evolve
  • Previous experience with B2B products preferred

Were not your traditional tech company and we dont aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. Thats why we value diversity of thought, background and experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Bready* to make a change?

As the Toast R&D team continues to expand year over year, we are investing heavily to ensure that our new and existing employees can thrive in their roles. This includes improving our onboarding experience, as well as provide continuing learning and development opportunities to our existing team. This role complements our aggressive hiring and growth plans for the company: the enablement teams mission is to increase dramatically the R&D organizations ability to make an impact through investments in people and process. Our goal is to be a world-class product and engineering organization and a rewarding place for top performers.

As the Director, R&D Enablement, you will be responsible for implementing enablement programs across our Product, Software, Hardware, DevOps, QA, and UX teams and incrementally driving higher productivity across the organization. This will include onboarding and on-going training for individual contributors as well as leaders at all levels. You will hire and manage a team to execute on your vision. This is a high impact, high visibility and new area within Toast.

About this roll*:

  • Develop and implement an enablement strategy: With senior leaders across R&D, develop a vision for enablement, along with the concrete objectives and key results that will be needed to achieve that vision over time. Manage a team to these OKRs.
  • Build the R&D Enablement Team: Hire a team capable of executing on our vision. You will directly manage and coach a team of specialists and coordinators that will train our international, multi-functional organization. This team will grow and evolve over time.
  • Create appropriate process and infrastructure: Coordinate with the Toast L&D team as well as enablement functions in other departments to select or create the appropriate tools, process and other infrastructure needed to implement and scale enablement programs. Examples may include survey tools, CMS and LMS.
  • Dive in as needed: As R&D enablement is still nascent, there will be the need to do hands-on work. This can range from developing and delivering specific trainings to helping manage logistics.
  • Special Projects: Ad-hoc project work as needed, as we grow our engineering enablement program. Collaborate with other specialists as well as engineering leadership in order to identify areas that can benefit from targeted improvements.

Do you have the right ingredients?

  • 5+ years in an L&D or enablement function, including familiarity with instructional design, learning management systems, ROI measurement
  • 3+ years of managing individual contributors
  • 3+ years working in or with a geographically distributed R&D team of at least 100 employees
  • Enjoy interacting with new people, whether new hires or existing employees, across the company, in an open and inclusive way
  • A track record of successfully managing and delivering complex cross-functional projects
  • Able to establish and maintain effective working relationships with internal and external stakeholders
  • A technical/STEM background beneficial (e.g., comfortable with basic data analysis and software development concepts)
  • Naturally intellectually curious, looking to learn and grow
  • Excited with helping shape a growing team at Toast

*Bread puns encouraged but not required

Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"