: Principal Product Designer

Luminoso believes in democratizing AI, so that the smallest companies to the largest can tap into the insights held within their unstructured text feedback. The design challenge is to extend Luminoso’s common-sense AI philosophy to a common-sense user flow, which feels as intuitive to a business analyst as it does to a machine learning analyst.

The Principal Product Designer role will be innovating the user experience to pair with the power of our QuickLearn® natural language technology. We are seeking an individual who is fluent in interaction design, usability, design systems, prototyping and user testing and research.

For this role, we value individuals who:

  • Have been looking for an opportunity to step into a thought leadership position
  • Are able to strategize in high value, high ambiguity areas
  • Have a natural ability to uncover stories in data
  • Delight in wayfinding for users
  • Express a design perspective with confidence and humility, grounded in solid principles
  • Stand sentinel over interactivity details and best practices
  • Fluidly switch between user research, user experience, and product design
  • Aren’t afraid to geek out about their passions


Build consensus within the company around who we build for, and what they need

  • Keep your ear to the ground through customer interviews, global field team debriefs, and industry chatter
  • Design, execute, and synthesize findings from rapid user research cycles
  • Collaboratively or independently create whichever artifacts are best suited to the design challenge (such as personas, customer journey maps, flow diagrams, hand-drawn wireframes, hi-fidelity designs, and prototypes)
  • Communicate direction and design value through writing, presentations, and visualizing solutions on a spectrum from abstract to concrete
  • Define the look and feel of the Luminoso product suite broadly

Craft intuitive, clear interfaces for users from diverse backgrounds

  • Create graphic assets and components for prototyping and production-quality software
  • Keep pace with a small but mighty cross-functional team of product, researchers, developers, and marketers as they seek to create iterative customer value
  • Pay attention to the latest thinking in interaction, usability and layout using the latest web technologies and industry standards
  • Set up and maintain systems to qualitatively and quantitatively measure feature success
  • Keep your ear to the ground through customer interviews, global field team debriefs, and industry chatter
  • Develop and manage efficient design systems with the frontend development lead


  • A solid understanding of user-centered design principles
  • Strong written and verbal communication skills
  • Familiarity with front-end development or the technical demands of implementing software UI designs
  • 7+ years of UI/UX or product design experience
  • Experience with user testing
  • Coding experience a plus

About Luminoso

Luminoso builds text analytics products for analyzing conversational text data like support tickets, open-ended survey responses, and reviews. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, or training, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to learn words from context – like humans do – and instantly analyze text. Our products Luminoso Daylight® and Luminoso Compass provide native support in 15 languages, so leaders can explore text data, make sense of feedback, and surface business-critical insights. 

Luminoso is privately held and headquartered in Boston, MA.