Wayfair: Pre-Hire Operations Associate
4 Copley Place - Floor 7
Boston, MA 02116


Wayfair is looking for a Pre-Hire Operations Associate to join our growing team. This role owns the execution of day-to-day activities relating to onboarding new hires into our systems, directly impacting the new hire experience.. As a Pre-Hire Operations Associate, you will handle information that requires a high level of discretion and confidentiality, t work with HR systems (Greenhouse, Workday), and drive innovation within operating mechanisms that are foundational for the success of Wayfair.

What You'll Do

  • Processing new employee data into HRIS systems
  • Launching & monitoring candidate pre-employment background checks
  • Professionally handling Pre-Adverse Assessment investigation interviews
  • Collaborating with stakeholders to ensure business needs are met in a timely manner
  • Triaging issues and escalations
  • Assisting end-users with general inquiries
  • Participate in testing of changes to the system (Workday) including major releases
  • Other administrative functions as needed

What You'll Need

  • Experience working in a data-driven role - Prior HR or customer service experience a plus
  • High school diploma is required - college degree preferred
  • Excellent customer service orientation
  • Exceptional organizational skills and attention to detail
  • Ability to use independent judgment, problem-solve, be creative and answer questions
  • Effective communication with all levels of staff and peers
  • Ability to act with a high degree of integrity and maintain confidentiality
  • Proficiency with Microsoft Office Suite is required - strong Excel knowledge preferred

About Us

Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.