Toast: Payments Relationship Manager/Senior Manager
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

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Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Payments Team:

The Toast Payments teams are the hidden heroes and heroines of Toast. Your team ensures a restaurant can always perform the mission critical act of taking a payment from a guest, even in the middle of a power outage! As an integrated payment processor, Toast processes millions of dollars per day, and at the end of the day, makes sure that money gets to a restaurants bank account.

Bready* to make a change?

The Payments Relationship Manager will help lead and manage the Relationship Management team which owns the customer communication for our Payments business. Using customer empathy and a consultative approach, you will partner with Sales and Customer Success teams to drive customer satisfaction and measure success based upon a number of key performance indicators such as: Customer Satisfaction, Retention and Customer Service Response Time.

About the roll*:

The Payments Relationship Manager will operate as a key customer point person for all Toast Payments questions for both prospects and live customers in the SMB channel. Pivotal to this role is a strong value to understand the payments industry as well as customer empathy to drive a high level of customer satisfaction.

What You Will Do:

  • Lead and manage a team of Payments Relationship Managers
  • Deliver a best-in-class, truly delightful, Payments experience to Toast restaurants and prospects through successful communication (both written and verbal)
  • Maintain client satisfaction from sales handoff through life of partnership both pre-sale and post-sale
  • Become a subject matter expert regarding Toasts payment solutions and deeply understand the payments value proposition and how Toast Payments specifically meets restaurant needs
  • Identify and implement enablement opportunities as it relates to payments throughout organization (Sales, Customer Success)
  • Act as an escalation point and ensure resolution of any client issues that surround payment processing
  • Collaborate with internal stakeholders to gather and understand needs analysis for each assigned client

Do you have the right ingredients*?

  • Bachelor's Degree; 5+ years of relevant work experience in customer success, account management, pre sales, business operations, etc
  • 2+ years experience managing and mentoring high performing teams
  • Experience working in the payment processing, financial services, fintech, corporate lending or similar industry is required
  • Strong analytical ability (Excel), comfortable working with and managing performance metrics (SLAs and KPIs)
  • Strong time management, organizational, and client relationship skills
  • Ability to work effectively in a dynamic, changing environment while focusing on key goals and objectives

Bonus ingredients*:

  • Experience with Salesforce and SQL
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"