Zipcar: Partnership Success Manager
35 Thomson Pl,
Boston, MA 02210

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We are looking for a Client Success Manager who can help support the Zipcar sales team to help maintain and grow business with existing partners and assist in bringing new partners on board. As Client Success Manager you will be responsible for managing a team of between 2-4 partnership success specialists supporting the revenue generating segments of the business, including: Zipcar for University, Zipcar for Business, Zipcar for Government, and Zipcar for Commuter.  As a team leader, you will be responsible for being a primary liaison between the Zipcar internal sales team and the Zipcar customers (Universities, businesses, governments, and commuters) offering ongoing account support, superior customer service, and very high touch relationship management. This role reports to the Director of Sales and Account Management.

 

Responsibilities include but are not limited to the following:

  • Lead a team of client partnership success specialists to help the sales team drive revenue growth
  • Develop best practices for new customer onboarding and customer retention
  • Foster an environment of enthusiasm,  urgency, and the desire to help
  • Support a broad organization of sales across University, business, commuter, and government
  • Help to develop best practices, selling scripts and support for our Zipcar commuter team and customers
  • Train, hire, and onboard new client success specialists
  • Work closely with our Zipcar for Business and Zipcar for Government managers to support their selling teams
  • Help to identify growth opportunities in each business segment and provide assistance in the selling and onboarding process 
  • Work closely with the Director of Sales and Account Management to align revenue goals with customer success

 

A successful candidate will have the following experience and skills:

  • 5-7 years of experience in client services or relationship management
  • 2-4 years of experience in managing a team of between 2-4 members
  • Experience dealing with a variety of customer issues and creating solutions cross-functionally and in highly collaborative environments
  • Familiarity and comfort with basic managerial finance, including revenue targets, profitability goals, etc
  • Comfort with analyzing and viewing dashboards to understand key metrics to help drive revenue
  • Familiarity and comfort with Salesforce and other data driven reporting tools
  • Excellent communication skills (both written and verbal) and a contagious positive attitude
  • Comfortable managing multiple projects at a time and meeting strict deadlines
  • Ability to translate skills and motivate partnership success specialists to offer top of the line customer service to our partners

 

Full-time