Job Post

Partnership and Alliances Manager

Dispatch
123 N. Washington St,
Boston, MA 02114

Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

AS THE PARTNERSHIP AND ALLIANCES MANAGER YOU WILL:

Build and negotiate partnership agreements that create win-win situations for Dispatch and our partners. In order to be successful in this role, you are someone with a diverse background and has demonstrated experience with:

  • Consultative sales or business development
  • Client service
  • Project management
  • Managing multiple workstreams in parallel
  • Experience working in a partnership or business development program role is a big plus

What Youll Do:

  • You will become an expert on the Dispatch platform and the value it provides to Enterprises and service providers.
  • Strategy development: Analyze the service experience ecosystem and help identify most attractive partners/alliances across a number of potential corridors
  • Pre-partner-pitch: You will research and reach out to prospects on a prioritized pipeline of potential partners. You will tailor your message and pitch to these potential partners based on your research of their solution and the opportunities for growth that the Dispatch platform brings to their business.
  • Post-partner-pitch: youll be responsible for the success of the integration and manage the relationship long term. Youll be charged with managing design, development, testing, and launch deadlines--successfully training the partner companyand reporting and communicating with the partner as needed.
  • Advocate: Act as an advocate of Dispatch in each relationship to drive adoption, retention, and participation in new Dispatch features and products.
  • Cross-functional program management: Inside Dispatch, you will work closely with the product, engineering, services and customer success teams to ensure successful execution of each partnership
  • Occasional travel as required (20%)

What We Seek:

  • 5+ years of relevant experience
  • An excellent communicator. Fantastic listener, capable of understanding partner issues and translating them into an appropriate solution. Reads carefully. Presents publicly.
  • An excellent project manager, with the ability to coordinate resources both within and outside of Dispatch
  • Experienced in building and maintaining significant business relationships
  • A willingness to experiment and think outside the box
  • Ability to thrive in a dynamic, team-focused environment
  • Passionate about helping others achieve results
  • Interested in building a holistic partner program
  • Highly organized, with the ability to prioritize competing projects. Attention to detail is a must.

WITHIN ONE MONTH, YOULL:

  • Attend New Hire Training
  • Gain exposure to Dispatchs product suite
  • Learn the overall objectives of Dispatch in creating a partner ecosystem
  • Meet key stakeholders in other departments
  • Begin prioritization for partner outreach

WITHIN THREE MONTHS, YOULL:

  • Be on the front lines of discussions with potential partners
  • Interact with cross-functional Dispatch teams including Product, Engineering, Services, Marketing and Finance
  • Discuss and assist with building out product roadmap

WITHIN SIX MONTHS, YOULL:

  • Own the development Dispatchs Partnership and Alliances program
  • Refine our priorities for partner outreach
  • Help to build scalable approaches and processes for partner development and success

WITHIN TWELVE MONTHS, YOULL:

  • Be an expert on Dispatchs business and how it relates to potential partners
  • Identify and lead new growth corridors leveraging strategic alliances
  • Determine the appropriate size/scale of an Alliances team

BENEFITS & PERKS

  • Unlimited Paid Time Off (PTO)
  • Comprehensive Insurance Coverage
  • Learning and Development Reimbursement
  • DispatchFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

Still with us?
Were ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.

Category: Customer Success
Full-time

See What It's Like To Work Here

Dispatch is the Modern Field Service Experience Platform. Connecting global brands, local (third-party) service providers, and individual consumers.

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