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ezCater is the worlds largest online marketplace for catering a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. Were backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the worlds catering, and well make it happen even more surely if you come help us.
Fanatic and fantastic customer service is the spice in our secret sauce. One client put it well: "This is my first call to you guys, and I feel like I'm talking to a friend. I trust you already."
What you'll do:
We are looking for enthusiastic, motivated, hard-working people, who love helping others, to come join our team as Customer Service Ninjas.
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing.
- Excellent phone presence
- Polished written & verbal communication skills
- Excitement to learn & master our various platforms
- Confidence & ability to be autonomous and "figure it out"
- A solid understanding of what it means to be adaptable & agile; we like to move fast and change is a fun word around here
- A love to be busy -- really busy -- and then go home and forget all about it.
- Empathetic & inviting
- Decisive & resourceful
- Collaborative & innovative ("aim higher, make it better")
You must come to our downtown Boston office for your first seven weeks of training.
You will also have the opportunity to work from home up to four days per week. When you work from home, please have an appropriate set-up: a quiet place and hard-wired, high-speed web access. We'll provide a computer, a headset, and VOIP phone service.
Please respond with a resume and a cover letter explaining why this job is perfect for you --and you for the job.
What youll get from us:
Importantly, youll get a tremendous amount of authority and autonomy. Youll own your outcomes and see measurable results for your efforts. With ezCaters radical transparency and trust, youll have open access to the data that drives our decisions. You'll have a coaching environment to learn and develop, and ezUniversity sessions will provide plenty of opportunities to expand your mind.
At the same time, youll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life of any age who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and heres what else youll get: Market salary, stock options youll help make worth a lot, a great office in downtown Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
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