EF Education First: Outreach and Engagement Manager

Outreach and Engagement Manager
EF High School Exchange Year
Cambridge, MA, USA

The Opportunity

Are you searching for a way to have a positive impact on others by broadening their horizons and experiences through travel opportunities? Do you believe the best way to learn another culture and lifestyle is by immersing yourself in it? Have you personally enhanced your worldview and skillset by traveling abroad? Do you seek to help connect others in meaningful ways, but dont see yourself excelling in a sales-oriented environment? EF High School Exchange Year is seeking a thoughtful, motivated individual with a passion for making others dreams of traveling abroad and improving their English a reality. As a member of a larger team of equally passionate individuals, you will play a crucial role in breaking down barriers and opening the world through our high school exchange program.

Tell Me More

You will oversee a region of local coordinators and be responsible for resolving any issues regarding program quality and compliance. You must possess confidence, diplomacy and discretion when reviewing and communicating information about applicants with other members of the EF Exchange Year team. You will be charged with training and guiding local field staff as they screen and select potential host families and will also work directly with prospective applicants who have expressed an interest in hosting an international exchange student. A passion for customer service and strong professional phone demeanor is incredibly important as you help on-board new families to our program and move them through the application process. You will also determine final affiliate suitability and acceptance while at the same time ensuring that host families and local coordinators remain well-supported and excited about their upcoming experience.

The position is operations-oriented and requires the ability to change priorities quickly and multi-task. We are looking for candidates who are committed to excellence in their daily work and able to manage a high volume of information while remaining productive in a fast-paced work environment. In addition, a focus on customer relations and quality results is a must. Your decisiveness and good sense of judgment along with your organization, attention to detail and communication skills will be imperative to your success in this position. You will work with a wide range of audiences and thus your approachability and demonstrated ability to thrive in a cross-cultural and team environment is critical.

About You

  • Bachelors Degree. Professional/office experience is a plus
  • Self-starter who can work independently as well as part of a team
  • Problem-solving and conflict resolution abilities
  • Deadline-driven with the ability to motivate field staff to hit very challenging goals
  • Excellent verbal and written communication skills
  • Strong sense of organization and attention to detail
  • Must be flexible and able to work in a fast-paced, deadline-driven environment
  • Knowledge of Microsoft Office (especially Excel)

About Us

This positions peak season is over the summer. During that time, staff vacation is limited and extended hours may be necessary. EF offers a full range of medical, dental and other benefits. First year staff are provided a generous 3 weeks of vacation. We offer on-site fitness, yoga, and meditation classes, dry cleaning, salon, and 10% discount at Lingo Caf and Bar. EF hosts regular professional development trainings to keep you moving forward in your career. This is an excellent opportunity to begin a dynamic career in international education and cultural exchange.

EF Exchange Year, part of the EF family, is a program dedicated to the promotion of international understanding through cultural exchange. Teenagers travel to another country, live as a family member in a host community and enroll in a nearby high school. Students return home with an in-depth understanding of another culture, lasting international friendships and memories to last a lifetime. For more information please visit www.efexchangeyear.org.

Benefits of working at High School Exchange Year

  • Comprehensive training and professional development
  • Open floor plan to encourage collaboration
  • Market-leading healthcare and benefits
  • Generous vacation time 3 weeks to start 4 weeks in year two
  • Domestic and international travel opportunities
  • On-site fitness facility with lunch-time classes
  • Complimentary in-house language classes

About EF Education First

Were 43,500 small. Were teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalitiesand counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities.

Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.


Employee Testimonials

Helene Vincent
Manager of Product Innovation, Language Immersion Tours

It's a big university town so there are always concerts and cultural events. There are also people from all over the world so you can hear all kinds of languages. It's large enough to be exciting, but small enough that we have a real sense of community.

Kate Berseth
Executive Vice President

I was used to a fast-paced and informal environment in previous companies, but I think what sets EF apart is the physical office space – light, open, minimal, elegant, fun and happy. It sold me the first time I walked into the Boston office.

Angela Xu
EVP, Recruitment and Employee Development

I love the fact that there are so many universities in Boston, a city of culture and intelligence. There are so many meet ups you can join, to meet new people.