Job Post

Order Validation Specialist

Upserve
10 Dorrance Street
Providence, RI 02903

ABOUT THE ROLE

The Order Validation Specialist is responsible for building, maintaining and managing the process by which deals exit the sales process and undergo solution validation, MPA data collection, and financing. It is in this stage where the credit of customers is examined for the purpose of providing financing options to the customer. It is important that the Specialist carefully administrates this process as we are hard-pulling the customers credit, and also that they regularly communicate with the Success Leadership/ Business Applications teams about changes that are needed to the process.The person in this position will work independently as well as interdepartmentally to streamline and accelerate the Solution Review process.

RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE:

  • Evaluating hardware solutions and issuing updated solutions to customers
  • Working with a third party organization to offer financing opportunities to customers

KEY PERFORMANCE INDICATORS:

  • Percent of deals financed
  • Avg. time from Sales Complete to Implementation Complete
  • Number of deals processed per week, month
  • Percent orders that need updateFinancing attach / approval rate
  • Low attachment rates for particular hardware products
  • Customer miseducation trends
  • Improvements that need to be made to the process
  • Process impact on time to live

ABOUT YOU

Qualifications:

  • Bachelors Degree in related field, such as business management or computer science
  • Experience managing customer expectations using phone-based as well as email communication

Not a must, but a plus:

  • Strong written & verbal communication skills
  • An understanding of the sales process, including the imperative to move customers quickly in order to avoid launchpad blow up
  • The ability to manage a body of work shared among a group
Category: Sales & Business Development
Full-time

See What It's Like To Work Here

Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, process over $11 billion in annual sales, and serve over 23 million meals per month. 
 

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