Job Post

Operations Support Manager

EF Education First
Two Education Circle
Cambridge, MA 02141

OPERATIONS SUPPORT MANAGER
EF International Language Campuses
Cambridge, MA

We are seeking an entrepreneurial and driven individual to join the central North American operations team for EF International Language Campuses. Its a broad role where the successful applicant will take ownership for big and small projects to improve operational efficiency and customer satisfaction across all schools in North America as well as to take responsibility for central administrative and operational processes and internal communication. The role requires frequent travelling to schools across North America to launch new initiatives, provide trainings and temporary support to schools when necessary.

Main responsibilities

  • Project Management - developing and implementing new projects within customer satisfaction, student services, homestay, residences, transfers, logistics, sustainability and other areas of operations.
  • Being a point of contact and training school staff on the Student and Exchange Visitor Information System (SEVIS).
  • Planning and leading sales staff tours to the North American schools.
  • Organizing staff conferences and events.
  • Develop and deliver trainings in person and online.
  • Spearheading the use of technology and systems to improve operational efficiency.
  • Managing central accounts for external systems providers such as Jobvite, Justifacts, Uber, AirBnB, Adobe e-sign, Textedly etc.
  • Managing the logistics of merchandise, gadgets, school material and the physical document flow between schools and global sales offices.
  • Lead and facilitate communication and information sharing between schools through online groups, competitions and centrally managed websites.
  • Provide schools with online marketing support for host family recruitment through centrally managed organic and paid marketing campaigns.

Requirements

  • Excellent organization and communication skills
  • Analytical skills in planning and budgeting
  • A passion for customer service and operational excellence
  • International experience a plus
  • Bachelors degree

About EF Education First

Were 52,000 small. Were teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalitiesand counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.

Category: Customer Success
Full-time

See What It's Like To Work Here

EF builds innovative experiential learning opportunities for travelers of all ages.  As for culture, we act small while growing big.  Come help us build technology that enhances the way people learn and experience the world.

More Jobs From This Company

Get unlimited job listings with a BIZZpage