DraftKings: Operations Support Engineer
222 Berkeley Street
Boston, MA 02116

Employee Testimonials

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Were reimagining sports and technology.

DraftKings is bringing sports fans closer to the games they love and becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do and we think you will too.


Shape a rapidly scaling part of Engineering.

DraftKings is growing quickly and were looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your teams services, ensuring continuous stability, high quality and the timely provision of the teams deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

What youll do as an Operations Support Engineer:

  • Take ownership for the day-to-day operational support for your team, using internal tools, writing SQL, and interacting with SQL databases to ensure the operational integrity of the platform
  • Manage, document and triage support and development requests related to your teams services and processes
  • Triage and resolve production issues for key business stakeholders and VIP customers, based on the defined internal SLA time-frames and Escalation policies
  • Monitor services and processes, and help to improve monitoring capabilities (ex. production traffic, data validations, job failures, application health, etc.) including building and maintaining dashboards and alerts.
  • Help improve and maintain support documentation, including runbooks
  • Perform approved customizations and stakeholder requests
  • Follow best practices throughout and apply automation where beneficial

What skills you will use:

  • Experience in an IT or technical support capacity
  • Experience working with relational database technologies like MySQL or SQL Server
  • Experience working with and debugging web services and applications
  • Excellent organizational and communication skills, including the ability to communicate with both business and technical teams
  • Creative problem solving skills


Who are we a good fit for?

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and were great at coming together to find creative solutions to some of techs most interesting problems. If that sounds good to you, join us.


Apply now

As a technology company at our core, DraftKings believes that the best innovation comes from diverse perspectives, thoughts, beliefs, ideas, and experiences. We consistently push boundaries and challenge the conventional to ensure our culture and products reflect the expectations of our employees, and the customers we serve.

Were proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. Well never discriminate against anyones background or creed. If youre good at what you do, we want you to do it at DraftKings.

Full-time

Employee Testimonials

Manasa Konidena
Software Engineer

"The inclusive spirit is a huge motivating factor to working at DraftKings. When you are working on a project as a team which most times is already fleshed out by product teams and managers and gone through reviews, at project kick-offs and review meetings, your ideas and opinions are heard and taken seriously. An atmosphere is created where giving an opinion which you believe is valuable is the organic decision you make."

Tyler Dowse
Business Data Analyst

"Since my first day on the job, I’ve always felt like my ideas have been valued. Because DraftKings is so reliant on data-driven decision making, everyone in the company is willing to open up to your ideas if you have the data to back them up. Age, position, and experience have no negative impacts on how you are perceived at DraftKings, which makes for a very productive and collaborative workplace."

Ellen Kim
Senior Software Engineer

"I've found that working with really intelligent people to build new products motivates me to continue our journey at DraftKings together. Learning and sharing a variety of knowledge with each other, and solving technical problems together keeps me really interested in the industry and makes me feel highly valued at DraftKings every day."

Jessie Haffey
Senior Software Engineering Manager

"The problems we solve are unique because we’re dealing with live sporting events. Most tech products deal with relatively predictable traffic, as where our traffic on an NFL Sunday could be significantly higher than any other day of the week and might vary drastically minute to minute based on the game."

Jeff Singer
Tech Lead

"The first time I saw the engineering team work on a production outage, I was amazed by the deep understanding of our systems, the professionalism, and the urgency that my colleagues brought to the table. I have never seen anything else like it in my career as a software engineer."