KAYAK: Operations NOC Administrator

Position

We are looking for a forward-thinking, hardworking, and multi-tasking Operations NOC Administrator who has a passion to learn, and deliver every single day. As a NOC Administrator, you will join KAYAK's Operations team in our Concord, MA office. You will be part of the team responsible for the day to day support of our development and production environments. If you want to work on a team of similarly hardworking, driven individuals, we'd love to hear from you.

Responsibilities

  • Process and triage inbound tickets from developers and business teams

  • Audit the monitoring of our production hosting platform

  • Responsible for managing the websites code release process one day / week

  • Maintain backup systems and data retention policies

  • Work on longer term projects as a team resource

Basic Qualifications

  • University degree in Computer Science or equivalent

  • Expertise of Linux systems

  • Self motivated

  • Good knowledge of datacenter operations

  • Knowledge of Linux shell scripting is valued

  • Good interpersonal skills in English (spoken and written), other languages are a plus

  • Relevant experience in a similar role

Relevant Tools

  • Jira / Atlassian products or other ticket systems

  • Logic Monitor or other monitoring technologies

  • Kibana / Elasticsearch

Soft skills

  • You are an outstanding teammate who loves to engage with colleagues at a professional and personal level

  • You can handle a high volume of requests with frequent interruptions and prioritise their work while taking infrastructure and business needs into account

  • You have an outstanding technical interpersonal skills

About KAYAK

At KAYAK we help millions of travelers around the globe make confident travel decisions. KAYAK searches other sites to show travelers the information they need to find the right flights, hotels, rental cars and vacation packages and is the world's leading travel search engine.

As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights. Together, were able to help people experience the world through dining and travel.

KAYAK is a part of Booking Holdings, the world leader in online travel and related services.

Benefits and Perks

  • 4 weeks paid vacation

  • Day off on your birthday

  • Generous retirement plans

  • Awesome health, dental and vision insurance plans

  • Flexible Spending Accounts

  • Drinks, coffee, snacks, games etc.

  • Weekly catered lunches

  • Flexible hours

  • Free massages

  • Regular team events/excursions

  • Universal Paid Parental leave

KAYAK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees no matter their race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Whoever you are, just be you.

Full-time