EF Education First: Operational Safety and Incident Response Manager

We are seeking an Operational Safety and Incident Response Manager to our Boston office. You will be part of the Tours Safety and Incident Response Team who are based in Zurich, and report to the Director of Safety and Incident Response. This team is responsible for customer risk management, focusing on proactive operational safety measures and the planning and execution of crisis management measures.

As an Operational Safety and Incident Response Manager, you are responsible for the driving and oversight of regional operational safety initiatives and directly responsible for tours incident response.

Specific responsibilities may include:

  • Manage the communications, systems and processes related to our 24/7 incident response setup.
  • Manage on-tour incidents ranging from operational issues (e.g. hotel or bus issues) to medical incidents to acts of terror
  • Have overall responsibility for Global Incident Response for incidents occurring during your local business hours
  • Develop and execute training for relevant parties about their respective safety and emergency response responsibilities
  • Collaborate with regional operations teams to implement controls which mitigate risk to operational components (e.g. hotels, activities, Tour Directors, etc.)
  • Oversee the execution of controls in order to ensure compliance
  • Liaise with teammates to ensure consistency of relevant policies, procedures and application of safety decisions
  • Perpetuate a culture of safety throughout the organization
  • Promote risk management standards, as aligned with the ISO 31000: 2018 Risk Management Principles and Guidelines
  • Innovate in partnership with the operations teams, sales and regional offices to drive process and procedural efficiencies

Interested candidates should possess the following qualifications and skills:

  • Complete fluency in English, confident and clear communication. Additional languages are a plus.
  • Excellent communication and organizational skills
  • Creative problem solver ability to look beyond standard resolutions and create creative solutions to challenging and dynamic challenges
  • Process-driven and enjoys creating structure
  • Engaging trainer and communicator
  • Excellent command of the English language and, ideally, other languages Spanish is a plus!
  • Enjoy working independently
  • Unwavering positive attitude and empathy for others
  • Good judgement ability to recognize when an issue should be escalated
  • Thrive on the unknown and enjoy working on emergency situations
  • A strong willingness and desire to take charge during emergencies
  • Calm under pressure

To be considered for this role, applicants must have a US passport or the legal right to live and work in the USA.


Please submit your CV & Cover Letter in English online. We will screen applications on a rolling basis.

About Us

We are 52.000 staff, faculty and teachers, working in over 600 offices and schools across 52 countries, and having a global presence in 116 countries. While we continue to grow, we strive to stay small to ensure agility, smart thinking and a fun place to work. For the past 54 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

EF is an equal opportunities employer. EF offers competitive salaries and a multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.


Employee Testimonials

Helene Vincent
Manager of Product Innovation, Language Immersion Tours

It's a big university town so there are always concerts and cultural events. There are also people from all over the world so you can hear all kinds of languages. It's large enough to be exciting, but small enough that we have a real sense of community.

Kate Berseth
Executive Vice President

I was used to a fast-paced and informal environment in previous companies, but I think what sets EF apart is the physical office space – light, open, minimal, elegant, fun and happy. It sold me the first time I walked into the Boston office.

Angela Xu
EVP, Recruitment and Employee Development

I love the fact that there are so many universities in Boston, a city of culture and intelligence. There are so many meet ups you can join, to meet new people.