Overview:

LastPass provides a market-leading, industry disrupting Identity-as-a-Service solution to small-to-medium enterprises. The Onboarding Specialist works closely with our Channel Account Managers, Solutions Consultants and Product Evangelists to facilitate our MSP customer onboarding and enablement process. If you are technically savvy, love training customers and will go above-and-beyond to ensure customer success, this role is for you!

Responsibilities:

• Act as on overlay to the LastPass Channel Managers and their partners who are interested in deploying and reselling the LastPass MSP product.

• Learn and maintain a deep understanding of your primary product(s) as they evolve

• Understand our customers and their business needs to guide onboarding sessions

• Conduct online meetings with customers to deliver product overviews and provide configuration best practices

• Effectively communicate to ensure customers understand and find the full value of our products and services

• Develop customer relationships to support continued revenue generation and high levels of customer satisfaction

• Effectively communicates during phone and web interactions regarding product demonstrations and related software feature and functionality training

• Partner with our Solutions Consultant team to quickly escalate complex or highly technical subject matter such as product security questions or troubleshooting

• Maintains effective communication with customers, Channel Managers, Solutions Consultants and other sales support team members

• Works independently to determine onboarding training agendas and deliver sessions

• Provides prompt and accurate follow up to all customer and internal communications

• Applies in-depth understanding of internal tools for documentation and reporting requirements

• Meets or exceeds goals, as set by LogMeIn business initiatives

Other Duties and Responsibilities:

• Periodically conducts product-specific group training classes / webinars for customers

• Assist the LastPass product team by providing feedback on the product from partners and product usage to iterate and improve the product.

• Develops an understanding of LogMeIn products and SaaS selling/referring

• Completes other duties and projects as assigned

Qualifications:

• Customer-focused what we do revolves around the customer!

• Bachelors degree or equivalent preferred

• 1-3 years experience in a customer-facing role, software experience preferred

• Experience with LogMeIn products or other password management products a plus

• Can perform day-to-day work with minimal supervision, and new and/or complex assignments with minimal direction

• Tech-savvy, personable with natural problem-solving abilities

• Has a keen interest in Software-as-a-Service (SaaS)

• Comfortable demonstrating SaaS products to a technical audience

• Ability to excel in data-driven, metrics-oriented environment

• Ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment.

• Strong presentation/demonstration skills, effectively works directly with customers and internal teams

• Natural ability to manage a high volume of activities with varying priorities

• Demonstrated discretion and ability to work with confidential information

• Strong written and verbal communication skills

• Excellent customer relationship skills; ability to build relationships and quickly spot and communicate potential risks and issues

• English-speaking proficiency is required; bilingual skills a plus

• Proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint), Salesforce.com preferred

• Comfortable working as part of a remote team

• Suitable home office / workspace required