Zipcar: New Member Risk Associate
35 Thomson Pl,
Boston, MA 02210

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The New Member Associate will support the Fraud Manager. The position of New Member Associate will be required to review member accounts and make decisions in a fast-paced environment. The New Member Associate will utilize data, tools, and knowledge to protect our members, employees, and assets.

Job Responsibilities:

  • Responsible for reviewing new applications and identify high-risk indictors.
  • Conduct document review
  • Review applications utilizing internal tools
  • Responsible for monitoring queues and alert systems.
  • Independently determine and recommend an appropriate course of action following fraud detection.
  • Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate risk.
  • Ability to manage time effectively; multi-task and prioritize work.
  • Performs other duties as needed.

Qualifications:

Education & Experience: Equivalent to completion of two years of college level coursework in criminal justice, legal or a field related to the work; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

  • Strong analytical and interpersonal skills
  • Demonstrated decision making skills
  • Strong sense of commitment, integrity & responsibility
  • Ability to work in a fast-paced and rapidly changing environment
  • Knowledge of Microsoft Office applications is required
  • Strong verbal and written communication skills, with attention to detail
  • This is a position of trust, and must have experience in maintaining high levels of confidentiality
Full-time