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National Post Acute Lead
PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold to build a national care coordination network that allows providers to put patients at the center of their care.
We are actively recruiting a full-time National Post-Acute Lead, accountable for accelerating live ARR (annual recurring revenue) and driving product adoption for our largest nationwide and super-regional chain customers. You will engage new national accounts during the sales cycle, partnering with Growth to understand the customer organization, pain points and reasons for buying and charting out a viable onboarding and ongoing customer engagement plan. You will also take ownership of our existing national accounts and will be responsible for transitioning from our regional management teams where appropriate.
The National Post-Acute Lead will create and keep relevant a portfolio of cross-functionally unifying account game plans, which identify growth opportunities and surface product dependencies. This role is highly visible within the organization, with expectations to interface directly with our regional Operations, Growth, and Product teams. You will also have the opportunity to leverage the functional subject matter expertise of our Customer and User Success Teams.
Location is flexible (Boston preferred) and you should be willing to travel up to 25% to customer headquarters throughout the US.
What Success Looks Like:
In 3 months...
Set aspirational quarterly Live ARR growth targets for your portfolio of accounts
Formed working relationships with highest priority customers and their super users
Developed customer game plans, highlighting the internal workings of each of your national account customers: headquarters agenda vs. regional market dynamics, whos growing, why they buy, how we create value, and why they renew.
Understood your users: why they engage with the product, how they use it, care coordination workflows we support, and what product gaps block account growth
Demonstrated proficiency using our Product
Established strong relationships with regional Operations and Growth team members
Surfaced opportunities to drive greater alignment with other teams
In 6 months...
Demonstrated achievement of quarterly Live ARR targets by successfully driving go-lives, retention efforts and up-sell/new booking efforts
Expanded into new parts of our post-acute customers organizations (e.g., into new patient programs, segments, facilities, geographies)
Became the primary decision-maker relationship owner for your customers
Advocated for and aggressively rolled out key product and workflow opportunities to increase customer adoption, defensibility, and engagement
Outlined clear plan to efficiently scale team with growth
Demonstrated track record of recruiting exceptional talent
Established data-driven management infrastructure leveraging insights from Market, Customer and User Success
Forged complete alignment on regional priorities with Growth and Product
In 12 months...
Demonstrated acceleration in Live ARR growth
Closed majority of account vulnerabilities through white glove service
Recognized as thought partner by high profile customers and partners
Shown scale across a strong and collaborative team
Created strong relationships between Regional Management and rest of organization
What You Need:
Passion for keeping up with the complexities of healthcare, including:
Knowledge of healthcare delivery system and regulatory dynamics in region
Interoperability/healthcare tech trends
Experience with relevant business models:
Regional roll-out business with local network effects a plus
Enterprise SaaS businesses with consumer-like user experiences a plus
Hands-on or consulting provider side experience
Relevant functional expertise:
Business development: understanding market dynamics, interests of various stakeholders and how to activate a community
Experience with account and market management: P&Ls, contracts
Highly accountable and comfortable owning a number; drives sense of urgency
Demonstrated track record of owning senior executive relationships
Strong self-starter with a track record of proactively getting things done
Outstanding written and verbal communication, organization, and project management skills
Experience bringing structure to ambiguous situations through smart analytical strategic problem solving and process development
An entrepreneurial, motivated, curious, insightful, and determined attitude
What You Get:
Join one of the fastest growing health tech companies in the country
Have the autonomy to build something with an enthusiastically supportive team
Learn best practices from world class investors and advisors
Become an expert on healthcare delivery transformation, and work closely with the countrys most innovative health systems
Receive cash and equity compensation with health, dental, and other benefits
PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
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