Job Post

Menu Specialist

101 Arch Street
Boston, MA 02110

ezCater is the worlds largest online marketplace for catering a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. Were backed by $320 million in venture funding and valued at over $1 billion. Our mission is to power the worlds catering, and well make it happen even more surely if you come help us.

ezCater menus are the beating heart of our marketplace. At the intersection of both sides of our platform, ezCater menus simultaneously guide our customers to place the perfect order and help our partners grow their catering businesses. Whether customers are looking for BBQ sandwiches for their team building seminar, vegan Korean noodles for their department outing, or a festive holiday meal for their office party, our carefully curated menus provide both the attention to detail and the streamlined experience that lead customers to say, time and time again, that we really do make their lives easier.

You are likely thinking whats a Menu Specialist? Great question, as this position is pretty unique. Simply put, Menu Specialists are responsible for transcribing & updating all of the great menus on our site. After our sales team signs up a new catering partner, its the job of our menu team to help curate each partners online presence through consultations, menu transcriptions, and content management.

And who are we? We are a team of tech-obsessed foodies who move fast & also know how to beautifully define kimchi & tahini on the fly. Were driven & dedicated to bringing ezCater menus to the next level of excellence (and also love a good debate about the spiciest hot sauce while were doing it).

As a Menu Specialist, you will:

  • Transcribe: Were on track to add thousands of new catering partners in 2019, and they will all need their menus entered onto the platform. Menu specialists will be at the forefront of that charge.
  • Consult: We help our catering partners build, update, and optimize their catering menus via phone and email.
  • Update: Our 60K+ partners need our assistance keeping their menus current: updating their pricing, offerings, and seasonal specials. Updating menus is the bulk of what we do.
  • Collaborate: We create our own style standards and team input is our bread & butter.

Well provide you with 2 weeks of in-depth training on how to use our tools and how to transcribe menus the ezCater way. We will show you all the ropes! This is an entry-level role requiring 6 months-1 year of experience. But to succeed as a menu specialist, you need to be:

  • Devoted to details: Our quality standard is the highest in the business.
  • A skilled wordsmith: We spend our days transcribing & writing about food, and we need to move quickly while maintaining a high level of accuracy.
  • A big-picture thinker: Our team innovates as a group, and well expect you to meet us two steps ahead.
  • Hungry for change: If something isnt working, we fix it. And then we fix it again.
  • A circus-level juggler: Youre comfortable with a high-volume list of varied tasks and are comfortable prioritizing them.
  • Tech-knowledgeable: We're completely tech-enabled, and youll need to quickly pick up our toolset.
  • Industry-savvy: Ideally, youve held a position in the food world.
  • Driven towards excellence: Well expect you to consistently meet or exceed expectations on delegated performance objectives.

Please include a cover letter, but throw everything that is best practice about writing cover letters out the window, and please write as explicitly as possible what resonates with you about this job.

What youll get from us:

Importantly, youll get a tremendous amount of authority and autonomy. Youll own your outcomes and see measurable results for your efforts. With ezCaters unmatched transparency and trust, youll have open access to the data that drives our decisions. ezUniversity sessions will provide plenty of opportunities to expand your mind.

At the same time, youll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life of any age who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and heres what else youll get: Market salary, stock options youll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

Category: Customer Success

See What It's Like To Work Here

ezCater is the world’s largest online marketplace for business catering. ezCater’s online ordering, on-time ratings and reviews, and award-winning customer service help businesspeople from organizations of all sizes and industries make meetings more successful and employees happier. ezCater partners with over 60,000 restaurants and caterers that use its product suite to grow, manage, and analyze their catering business.


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