Who We Are

Thrasio was established in 2018 with a clear mission: to become the largest, most profitable seller on Amazon. Since then, our growth has been dramatic; we have over $500M in committed capital, with an impressive group of investors supporting our success. Were sustainably profitable and growing at an expeditious rate across 11 cities and 3 continents. Thrasio develops and sells over 6,000 best selling products on Amazon across a number of different categories, putting the company in the top 25 Amazon sellers. At Thrasio, were reimagining, innovating, and revolutionizing the consumer goods industry for the next century. We hire remarkably smart and driven individuals that collaborate and thrive on building a company that is disrupting the way ecommerce is done. If this sounds exciting to you, lets talk.

The Role

We are looking for an autonomous and motivated marketing / project management professional with exceptional organizational skills to help us scale our retention effort on our Direct-to-Consumer brands. This would include but not be limited to: leading retention strategies across multiple channels, coordinating with acquisition and brand teams on upcoming campaign initiatives, identifying and optimizing customer segmentation, creating meaningful, customer-centric programs, managing multiple projects and meeting tight deadlines.  

You will also:

• Drive the overarching strategy and vision for increasing customer loyalty and retention
• Monitor and analyze relationships with existing customers, developing measurable strategies to improve engagement and conversions 
• Optimize the customer experience for both new and repeat customers that increases retention rate
• Liaise with the customer service team and manage the customer feedback loop
• Refine customer segmentation modeling per brand to ensure relevant content
• Participate in identifying new and improved processes that will result in the harmonization of campaigns, programs and messaging across email, SMS, social media, and website
• Work across multiple teams to identify opportunities, nuances, and key initiatives
• Explore a variety of tests to refine the customer experience and improve key performance indicators
• Analyze and report on retention programs key metrics to identify success and future opportunities for improvement
• Research & maintain professional knowledge of new or emerging trends within the retention marketing and eCommerce space
• Help with end-to-end quality assurance across content, landing pages, segmentation, and campaigns

What You Bring to the Party

• Bachelors degree in a Marketing, Communication, or Business Management related discipline preferred
• 3-5 years experience in eCommerce
• 1-2 years' experience in a retention related role
• Experience managing and coordinating multiple projects across a team
• Knowledge or understanding of email marketing, SMS marketing, loyalty programs, social media, and customer feedback loops (through customer service or NPS)
• Strong analytical skills with an ability to interpret metrics across multiple channels
• Ad Agency experience or business development a plus

Thrasio is proud to be an Equal Opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. Thrasio participates in E-verify

Thrasio does not accept agency resumes. Please do not forward resumes to our jobs alias, Thrasio employees or any other organization location. Thrasio is not responsible for any fees related to unsolicited resumes.