The Marketing Operations Manager is responsible for managing an account's multi-channel operational support activities and managing a team of BSAs who support these activities. The Marketing Operations Manager is responsible for coordination of new partners; inbound feeds into the system; management of outbound channels; and troubleshooting of any issues that arise day-to-day. He/she takes a lead role in managing the production of client deliverables, and serves as a primary liaison between client staff and Epsilon delivery and technology teams. He/she defines, approves, and enforces BSA standards and methodology within the team in order to improve quality, repeatability and on-time delivery of client marketing activities.
The Operations Manager has the primary responsibility for day to day management of a large, active client. The Operations Manager creates project plans and tracks and drives progress towards the delivery objectives established mutually with the client in the SOW while ensuring delivery best practices are employed.
Create project plans and monitor overall project progress and delivery quality
Facilitate good communication within the Epsilon team and with the client
Troubleshoot project issues and engage the appropriate resources as needed
Escalate any significant issues to the appropriate management team as needed
Ensure project compliance with Epsilon's delivery SDLC and technology standards
Document and track project risks proactively and create mitigation plans for serious risks
Negotiate issues resolution in a matrix management environment with multiple priorities
Actively prioritize team workload to ensure quality results are delivered on time within budget
Provide leadership and mentoring to team
Managing execution of operations support teams
Developing processes to optimize or automate operational support activities
Acting as individual contributor and leader of BSA activities throughout the SDLC lifecycle: gathering requirements, translating business requirements into functional/business specifications, creating test plans, and executing against test plans
Production of client deliverables
Consulting with external client contacts
Relevant experience may include some or all of the following:
Has supported Change Management and Issue Management
Has had experience consulting with external client contacts
Has experience working in a service organization
Has contributed to or authored client deliverables
Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visitwww.epsilon.com and follow us on Twitter @EpsilonMktg.
Epsilon provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
Epsilon is an Equal Opportunity Employer. Epsilon participates in E-Verify.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Epsilon.
Epsilon will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For San Francisco Bay Area:
Epsilon will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.
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