Fuze: Manager of Product Design
2 Copley Place, Floor 7
Boston, MA 02116

Employee Testimonials


Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

The Role

Are you the type of person who is passionate about design? Do you love helping other designers improve as much as you love creating simple, elegant designs yourself? Do you thrive in solving tricky problems via collaborative brainstorms with other great designers? Do you find yourself constantly noticing ways to make the things you interact with on a day to day basis more user-friendly? If so, you sound like you could be a great fit for our team.

In this Manager of Product Design role, you will be responsible for our end user apps, and the team of designers that create them. Youll help the team develop, oversee their designs and our design system, evolve our design process, and own one piece of the product line yourself as a designer. You will also play a part in defining the roadmap and long-term vision for your products, innovating on what we do and how we do it, to help differentiate our product and delight our users.

Objectives & Responsibilities

First six months

  • Learn the Fuze products and the Fuze business
  • Rapidly gain an understanding of Fuzes diverse set of customers and end users
  • Get to know your direct reports, their different strengths, and what theyd like from you as a manager
  • Get a feel for working as part of our design team, and for how we work with product management and engineering
  • Jump in and start creating great designs!

Six months and beyond

  • Help your team grow and develop as designers
  • Bring new ideas and best practices to the table to improve our process or otherwise make the group more effective in doing design
  • Own and maintain our Fuze design system
  • Ensure consistency across the end user app designs
  • Learn the wider UCaaS market, competition, and industry trends
  • Align business requirements, use cases, and user needs into elegant product interfaces
  • Work closely with product managers to communicate your design vision and incorporate their feedback, as well as to help drive the product strategy, roadmap, and requirements
  • Collaborate with our UX Research team to learn about our users and ensure your designs are perfect for them
  • Work with the engineering team as they build the final product
  • Be seen as a company-wide advocate for UX and as an approachable expert in all things design-related

Key Challenges and Success Factors

The defining challenge of this role is the three related-but-different responsibilities: Mentoring, nurturing, and developing individual designers, owning the broad product area, and executing on your own design work. You will need to excel in each of these areas, as well as know how to balance your time between them.

Your success will be measured in each area -- by the development and satisfaction of your designers, improved engagement of users in your products, and metrics associated with your specific area of design ownership.

Skills, Experience, and Characteristics

We are looking for someone who:

  • Has 6+ years of experience doing top-notch product design work, with a portfolio showcasing your individual work
  • Has 2+ years of managing and mentoring a small design team
  • Has created, implemented, and maintained a design system
  • Uses data to inform what you do and how you do it
  • Is comfortable with the full spectrum of design responsibilities, from initial UX wireframes, to a polished visual design
  • Can work autonomously and deliver excellent work on schedule
  • Can present your work and the rationale behind your decisions
  • Loves to collaborate, and gives and takes design feedback expertly
  • Values and incorporates user research into all phases of the design process, and is passionate about discovering and meeting the needs of the customer
  • Stays on top of UX best-practices



Employee Testimonials

Alexander Johnson
Software Engineer

Each day, I look forward to the camaraderie we develop writing the software that runs Fuze's backend. Our agile approach creates great software practices by combining short sprints with stringent peer reviews. Not only have I learned to be a faster and more efficient programmer, but also smarter about the code I write through the collaboration and support of my colleagues.

Juan Soprano
Director of Backend Engineering

Since I've joined Fuze I’ve nothing but great moments and experiences. The culture is amazing and even tho the company has grown a lot you still feel part of the big picture as the communication between all the different offices around the world is amazing (we are a communication solutions provider after all right? :P). Also on the dev side its great to be part of a company that is always trying to innovate and try new and challenging things, its hard to get bored with legacy code or old technology in Fuze!!

Julio Viera
Vice President of Engineering

I've been working for one year in engineering and I absolutely love it. The team is full of energy and we are all working together for a common goal. The management team knows how to transmit the right priorities so we can focus only on the important stuff and deliver on time.

Also we have an incredibly effective sales team, this boost the morale of everyone with every closed deal and pushes the company forward.


Fuze gives me a front row seat to all of the excitement and wins of building a successful company. The best part? It's not just to watch: I'm also part of a team of brilliant minds and amazing doers.  The challenges we face day to day are made much easier thanks to the incredible talent and leadership here.