Rapid7: Manager, Product Consulting
120 Causeway Street
Boston, MA 02114

Employee Testimonials

Helen Ackers Rapid7
Aniket Menon Rapid7


Working within the Customer Solutions organization at Rapid7, the Manager Product Consulting is a key member with a specific focus on building a team, upholding standards, deploying Rapid7 solutions in complex enterprise environments meeting both technical and business needs; leading with a passion for customer success, security technology, and innovation.

Responsible for delivering product consulting services to Rapid7s enterprise customer-base as well as developing a standard methodology and team. Services revolve around Rapid7s many products and its associated technical and operational integrations.

Job Responsibilities:

  • Define and maintain a methodology for Enterprise Success

  • Build and manage a team of highly skilled consultants

  • Expand the portfolio of service offerings that provide innovative options for delivering customer outcomes

  • Work with Rapid7s various pre/post sales team stakeholders on defining success criteria and project plans for highly customized product and program deployment

  • Construct creative, solution-based approaches to architecture design, implementation and production roll-out

  • Advise on security best practices as they relate to Rapid7 technologies

  • Actively participate within Rapid7 Community and Security Industry as an advocate and advisor

  • Develop security architecture plans advise on Vulnerability Management best practices and workflows

  • Help facilitate value proposition for customers in collaboration with Customer Success Managers, Account Executives and Sales Engineers.

  • Assist in deal tracking and prospecting for new and existing opportunities for service delivery

Minimum Qualifications

  • Bachelors degree (Computer Science, Management Information Systems, a similar technical field) or equivalent experience

  • Experience developing and growing a talented and technical team of security practitioners

  • Experience communicating highly technical concepts to a non-technical audience

  • Experience working cross-functionally, learning and developing meaningful internal relationships to drive customer success

  • Ability to build and maintain meaningful customer relationships in the pursuit of driving impeccable customer satisfaction

  • Unrelenting passion for customer satisfaction, security technology, and innovation

Preferred Qualifications

  • Experience developing new service offerings that align directly with customer objectives and outcomes

  • Experience with cloud technologies and platforms; Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), etc.

  • Experience with Security best practices


Employee Testimonials

James Green
Director of Engineering, Engineering, Software Development

"My favorite memory of being a 'Moose' is our first ever company-wide hackathon in Cambridge. After a fun–filled week for the company kick-off, we still managed to deliver, through the night, on some amazing ideas."

Brett Garofalo
Manager, Mid-Market Sales

"I am not a natural–born salesperson or leader. Rapid7 gave me the mentorship opportunities and leeway to develop those skillsets. Having the support of my management allowed me to take risks and learn from mistakes instead of being tentative and afraid to put myself out there."

Helen Ackers Rapid7
Helen Ackers
Marketing Specialist

"Every time you feel a little more comfortable with your job and what is expected from you, there is always something new to learn and something to add to the repertoire! I love this, it means every week I can see myself developing in my career."

Aniket Menon Rapid7
Aniket Menon
Manager, Enterprise Deployments

"I love the infectious energy and fast–paced nature of the job. Unrelenting progress towards becoming the #1 company in Cyber Security. The sheer number of Products and Services we have launched in the last two years is a staggering achievement."

Dennis Nahas Rapid7
Dennis Nahas
Systems Administrator

"The most fulfilling moments are seeing our products name dropped in the security press, knowing we all contributed to that."

Ashley Seamans Rapid7
Ashley Seamans
Director of Business Intelligence

"There's never a dull moment and always a new challenge to tackle. I have had the opportunity to work with people across the company on product launches, acquisitions, our global sales expansion and lots of new programs, each with its own hurdles but all equally rewarding."

Chris Wallace Rapid7
Chris Wallace
People Strategy Manager

"It's pretty cool to look around the room and know that I played a part in making all of that happen, and that I hopefully helped those people move into a role that they find really rewarding and exciting. Especially in a company where they in turn can have a big impact and take their careers to the next level. The fact that they are all good people, and that we all manage to have a bit of fun in the process, helps too."

Stephanie Philips Rapid7
Stephanie Philips
Counsel and Director, Contracts, Legal

"I love the truly collaborative team effort from everyone across the board – people are always willing to join an effort or a conversation to make a difference and find a solution, and they don't feel bound by their job descriptions or departmental functions if they have expertise that will help out a fellow Moose."

Roy Hodgman Rapid7
Roy Hodgman
Data Scientist

"I feel that [our core value for] continuous learning best represents me because it's been essential to my career here. There are no shortage of tools and techniques that can be applied to the projects I work on, and despite what I think I might know about the problem at hand, more often than not there are new and novel ways to approach it."