Chewy: Manager, E-Commerce Analytics

Our Opportunity:

Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compel you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? If yes, this role is for you.

The Chewy Ecommerce Analytics team is looking for an experienced Manager, Ecommerce Analytics. In this role, youll lead a team of talented analysts aligned with product teams, helping the Ecommerce org improve conversion rate and customer experience, measure our impact and prioritize the right work through analysis, reporting/dashboarding, experimentation and tagging.

The ideal candidate is a strong people manager and gifted analyst who thrives in a rapidly growing environment. You are comfortable blazing your own path and operating in a highly ambiguous environment.

What you'll do:

  • Lead team to produce insights and recommendations by using advanced analytics techniques on the massive amount of customer traffic, browsing and purchase data
  • Design and execute experiments that drive step-change improvements to conversion rate and customer experience.
  • Influence Ecommerce leadership to make more data-informed decisions
  • Build, lead and mentor a high-performing team of analysts.
  • Set team standards and processes for analysis, reporting, dash boarding and tagging.
  • Ensure analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality.
  • Help to define a start of art web analytics infrastructure including customer data platforms and click-stream tools

What you'll need:

  • 5+ years experience in ecommerce/digital analytics or equivalent experience.
  • Proven ability to perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leader
  • Proven experience leading and growing a high-performing team of analysts.
  • Expert-level Excel capabilities (data manipulation, formulas, modeling).
  • Bachelors or Masters degree in Science, Mathematics, Economics, Business, Information Technology or Engineering. Advanced degree is a plus.
  • Position may require travel
  • Experience and understanding of at least two of the following:
    • Implementing or working with clickstream analytics tools (Adobe, Google Analytics, Mix Panel, etc. or homegrown)
    • Familiarity with A/B testing concepts and tools (Adobe, Monetate, Optimizely, etc. or homegrown)
    • Data visualization tools such as Tableau, Looker, etc.
    • Digital marketing, including click attribution, impression tracking, customer journey.
    • Structured programming language such as SQL, Python, R, etc.
    • Tracking business results including identifying KPIs, reporting on the KPIs and investigating variations and trends
    • Using advanced analytics in taking large data sets to detect patterns, isolate customer behaviors, segment and forecast

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.

Full-time

Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.