: Manager, Deal Desk

Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies and more for simple, smart communication that works. Headquartered in Boston, MA with offices and customers worldwide, we're growing at a lightning-fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market.

We are currently seeking a Manager, Deal Desk to oversee our Deal Desk team. While a part of the Finance organization, the Deal Desk team works collaboratively with the Sales, Services, Legal and Product teams to provide recommendations designed to ensure high quality sales deals consistent with our internal policies and profitability guidelines. The Manager, Deal Desk will also help drive best practices of the quote-to-cash process as we continue to grow and scale our business.


  • Manage team of three analysts
  • Review and approve complex quotes and sales orders
  • Be a trusted advisor to the Sales team by providing timely, thoughtful and balanced input on sales deal construction
  • Coordinate with Billing and Revenue Accounting teams to ensure deals comply with internal standards and to flag any nonstandard terms
  • Provide thought leadership to develop innovative deal structures and manage risk regarding contractual terms and deal structure
  • Develop and implement best practices for contract structure
  • Maintain monthly KPIs
  • Improve sales velocity by ensuring good collaboration with Sales, Legal, and Product teams


  • Bachelors degree
  • 5+ years professional experience in software and/or telecommunications business development, preferably in a Deal Desk or related capacity
  • Supervisory experience
  • Collaborative work style
  • Creative, problem-solving ability
  • NetSuite, Salesforce.com, Looker experience a plus






Employee Testimonials

Alexander Johnson
Software Engineer

Each day, I look forward to the camaraderie we develop writing the software that runs Fuze's backend. Our agile approach creates great software practices by combining short sprints with stringent peer reviews. Not only have I learned to be a faster and more efficient programmer, but also smarter about the code I write through the collaboration and support of my colleagues.

Juan Soprano
Director of Backend Engineering

Since I've joined Fuze I’ve nothing but great moments and experiences. The culture is amazing and even tho the company has grown a lot you still feel part of the big picture as the communication between all the different offices around the world is amazing (we are a communication solutions provider after all right? :P). Also on the dev side its great to be part of a company that is always trying to innovate and try new and challenging things, its hard to get bored with legacy code or old technology in Fuze!!

Julio Viera
Vice President of Engineering

I've been working for one year in engineering and I absolutely love it. The team is full of energy and we are all working together for a common goal. The management team knows how to transmit the right priorities so we can focus only on the important stuff and deliver on time.

Also we have an incredibly effective sales team, this boost the morale of everyone with every closed deal and pushes the company forward.


Fuze gives me a front row seat to all of the excitement and wins of building a successful company. The best part? It's not just to watch: I'm also part of a team of brilliant minds and amazing doers.  The challenges we face day to day are made much easier thanks to the incredible talent and leadership here.